~ A Customer Complaint~~

A: Is this the A service center?

B: Yes, it is sir. May I help you?

A: Yes, I'm calling to complain about your service.

B: Certainly, sir. I'm sorry  to here that.  Let me see if there is something I can do to help u.  Please tell me what happened?

A: I ordered a new washing mashine on your website. 

The phrase, may I,  singals ( a request)

A: Before you go on ,may I have your order number please?

B:sure, It's ABC 1005

A: and may I have the last four di of your social security NO.

B: I don't have a social security No.. I'm an  illegal allien.

A: Very funny, sir. Ok then.  what is your first pet's name?

B: Mr ketty.

before you go on means, before you continue.

Let me see if there's something I can do to help u.

I don't have a social security number.

I'm an illegal alien.

A: Ok, I see your orign info. Now what's the problem?

B: I ordered the washing machines and paid for it. Then I chose the delivery date from a set of choices. It was supposed to be delivered today, But it's still not here.

A:Did anyone contact u?

B: No.I haven't received any messages.

A: I', sorry to hear that, sir.

A: I see here that the washing machine your ordered hasn't to arriive in the warehouse yet.

It cannot be delivered until necxt week.

B: you don't even have it jet? Why haven't  I been nofify?

where is the washing machine?

it's being shipped to the warehouse.

A: U should be notify by phone or email

B: I wasn't. I haven't receive any notification. this is very upseting. 

A: I understand, sir.  I'm really sorry for this.

B: Being sorry isn't enough. I'm really upset. This is no way to do business.

A: Yes, sir. I understand.

You should have been notified, by phone or email.

I ordered the washing machine and paid for it.

I took time off from work to be at home today.

I haven't received any notification.

 I can send you 50 $ gift coupon as a way to express our preciation for your patience.

B: I don't care about the money. I don't blame u of course, But  I want u to konw disappointed I am with Ace. I expected much better  service.

I don't  blame you of course, but I  want u to know how disappointed I am with Ace. 

A: I'm really sorry sir. Is there anything else I can do for you.

B: Yes, there is . I'd like to cancel the order and get a refund.

A: I'm sorry to hear that, sir. But I understand. I'll see to get w

B: How long will it take before I get the refund.

A:You should see the credit on your next month credit card billing statement

B:Thanks for your help. 

A: Your are welcome sir. and once again please accept my apologise.

I'd like to cancel the order and get a refund.