A - D
Active listening 积极倾听
Adaptable 适应性强的
Articulating clearly 表达清晰
Assertiveness 自信
Attention to detail 注意细节（ek服务要点）
Attentive 关心周到的
Calming agitated passengers 能安抚焦虑的旅客
Collaborating 团结合作
Critical thinking 批判思考能力
Customer service 客服能力
Decision-making 决策能力
E - N
Energetic 精力充沛的
Establishing rapport with passengers 亲和力的感觉
Evaluating situations and requesting assistance as warranted 能评估情况并情况请求援助
Flexible 灵活应变
Fluency in a foreign language 外语流利
Friendly 友好的
Interacting effectively with people from different cultures能有效应对不同文化的人
Interpersonal skills 人际交往能力
Inventory skills 职业技术能力
Leadership skills 领导能力
Market and sell products 销售能力（机上免税品销售）
Multitasking 多重任务处理
Neat and tidy appearance 干净整洁的外表
Noticing security threats 能注意安全隐患
O - R
Physical stamina 良好的体力
Polite
Public speaking
Reading comprehension 阅读理解能力
Reassuring nervous passengers
Reliable
Remaining poised under pressure
Resolving complaints 处理抱怨
Resolving conflicts 处理冲突
S - Z
Selling meals, beverages, and headsets
Sense of humor
Serving food and drinks
Strength to operate emergency exits and equipment
Swimming and treading water
Tact 机智的
Writing reports regarding incidents
