什么是服务？

（1）根据 Jammes Fitzimmons在Service Management中的观点，A service is a time-perishable,intangible experience performed for a customer acting in the role of co-producer.

服务和商品的区别

Service vs Good

Service-good

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趋势

（1） 纯制造业越来越少，而服务产业处于上升趋势。

（2）服务变得越来越复杂。

服务系统（Service System）

（1）Service System is a IT software system that realizes business services.

（2）IT-enabled business service ：When business service is provided with services systems, it is IT-enabled。

（3）

differences and commons

垂直服务和水平服务

（1）There are many services that can be utilized simultaneously(同时的) and independently.They are called Vertical Service.

（2）Vertical Services can be constructed with many reused cross-industry common services,these services are called Horizontal Service.

vertical&&horizontal service

服务仓库（Service inventory）

service inventory