订单邮件的写作步骤及常见的表达：
一 、表明向对方订购货物（或者邮件附有订单）
we are in recipt of your letter of October 4th and are pleased to place an order with you for the following goods .我们已收到你方10月4日邮件，非常高兴向贵方订购一下货物。
Enctosed please find our order No.xxx for .请注意附件我方xxx的订单号。
二、确认双方达成的交易条件（交货期、运输方式、包装、付款条件及折扣等）
We would like to confirm that payment is to be made by irrevocable letter of credit .我们确认以不可撤销信用证付款.
We would like to thank you for the 30% discount you allowed us .非常感谢贵方给予我方30%的商业折扣
We will submit further order ,if this one is completed to our satisfaction .如果本次订货令我方满意，我方将继续向贵方订货。
接受订单邮件的写作步骤及常见表达方式：
一、对收到订单表示高兴，并同意订单的条件
We are please to confirm your order which we have accepted on the terms 。我方很高兴确认贵方订单并已接受贵方条件。
We are in recipt of your favor of the 10th May ,with your order for five printing machines , which i herewith acknowledge with best thanks .贵公司5月10日邮件及五部印刷机器的订单均已收到，在此地表示感谢。
We acknowledg receipt of your favor of the 10th July ,and thank you for the order you have given us .已收到贵公司7月10日邮件，对此次订货，我司表示感谢。
二、对所订货物加以赞许
Our products are selling will in many areas .我们的产品在许多地方销路很好
三、保证对订单迅速、认真的处理
We appreciate the business you have been able to give us and assure you that your order will receive our most careful attention 感谢贵公司照顾我们这笔交易，我们保证一定慎重办理贵方订单。
We are pleased to say that we have already made up your order xxx,and you may expect delivery within the next three days .我们高兴地通知贵方xxx 订单货已备妥，有望在三日内交货。
四、提醒对方注意其他可能感兴趣的商品
Besides serges we supply a wide rage of other manufactured clothes and enclose a copy of our current price list .除了哔叽布之外，我们还供应一系列机织布，现随信附上一份最新的价目表。
五、希望今后收到更多订单
We appreciate your cooeration and look forward to receiving your further orders .感谢贵方的合作，希望继续收到贵方订单。
拒绝订单邮件的写作步骤及常见的表达：
1、对未能满足对方的需要表示歉意
We ae sorry that the model required is no longer being manfactured .非常抱歉，贵方所需型号我方已经不再生产。
We are sorry to say that we must turn down your order as we have full order books at present and cannot give a definite date for delivery 。非常抱歉我们必须拒绝贵方订单，因为目前我们的订单排得很满，不能给你们一个确切的交货期。
2、若有替代品的话，建议对方使用替代品
We are sorry that your order of model x is out of stock now.Please select a suitable substitute from the enclosed catalogue . 贵方有关x型号的订单，现在无货，深感抱歉。请从所附寄的目录中挑选合适的替代品。
3、希望下一次有机会合作
We regret that, owing to a shortage of stocks ,we are unable to fill your order .We will , however, contact you by fax once supplying improves .因为存货短缺，未能供应贵公司所需货品，特此致歉。一旦供应情况改善，我们将电传通知贵公司。
最近都没有时间整理邮件，争取每周整理一篇，Animo~
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