3.3.2 QuickServe 1
QuickServe is a home repair company.
QuickServe 是一家家庭维修公司。
It provides quick, reliable repair services to homes.
它为家庭提供快速、可靠的维修服务。
QuickServe handles plumbing and electrical issues 24 hours a day.
QuickServe 一天 24 小时处理管道和电气问题。
It also cleans the roofs, fixes internet connections and replaces broken windows.
它还清洁屋顶，修复互联网连接，更换破损的窗户。
For a small fee, customers subscribe to the service.
只需少量费用，客户就可以订阅这项服务。
Its main customers are the elderly, which means older people.
它的主要顾客是老年人，这意味着老年人。
Whenever customers have a problem, they can call for help.
每当顾客有问题时，他们可以寻求帮助。
There is a also small service charge for each service call.
每次服务呼叫也收取少量服务费。
who are is mean customs ,older people
谁是卑鄙的习俗，老年人
quickserve handles plumbing and electrical issues 24 hours a day.
Quickserve 一天 24 小时处理管道和电气问题。
whenever customers have a problem,they can call for help.
每当顾客有问题时，他们可以寻求帮助。
The company was established 5 years ago and is growing rapidly.
该公司成立于 5 年前，发展迅速。
It started in one city, but is now in 5 cites.
它始于一个城市，但现在在 5 个城市。
The company plans to expand to 10 cities within the next 24 months.
该公司计划在未来 24 个月内扩展到 10 个城市。
In each city, there is a small central office in a low-rent area of the city.
在每个城市，在城市的廉租房区有一个小的中央办公室。
The central office handles the business, advertising, payroll and billing.
中央办公室处理业务、广告、工资和账单。
It also takes calls from customer either online or by telephone.
它还可以在线或通过电话接听客户的电话。
It takes calls 24 hours a day, 7 days a week.
它需要一周 7 天、一天 24 小时打电话。
expand to ten cities
扩展到十个城市
the company was established five years ago,and is growing rapidly.
该公司成立于五年前，发展迅速。
60% of the company’s employees work from their homes.
公司 60% 的员工在家工作。f
When a customer calls into the central office, a service employee is contacted.
当客户呼叫中心办公室时，会联系服务员工。
The service employee then contacts the customer and sets up an employment.
然后，服务员工联系客户并建立雇佣关系。
These service employees are highly trained and provide excellent service.
这些服务员工训练有素，提供优质服务。
In emergencies, such as a serious plumbing problem, service can be provided within an hour.
在紧急情况下，例如严重的管道问题，可以在一小时内提供服务。
One reason for this is that the service employees live in different parts of the city.
其中一个原因是服务人员住在城市的不同地方。
They are not centrally located so it’s quicker and easier for them to travel to a customer's home.
他们不在中心，所以他们去顾客家更快更容易。
from their own homes
These service employees are highly trained and provide excellent service.
It started in one city, but is now in 5 cites.
For a small fee, customerssubscribeto the service.
只需少量费用，客户就可以订阅这项服务。
Whenever customers have a problem, they can call for help.
每当顾客有问题时，他们可以寻求帮助。
In emergencies, such as a serious plumbing problem, service can be providedwithin an hour.
在紧急情况下，例如严重的管道问题，可以在一小时内提供服务。
3.3.2 QuickServe 2
QuickServe has an excellent reputation.
Its prices are reasonable and its services are quick and efficient.
The company’s service employees are clean, polite and efficient.
In this type of business, person-to-person contact is the key to success.
With each satisfied customer, more customers subscribe.
Satisfied customers recommend QuickServe to their friends.
This kind of word-of-mouth advertising is very cost effective.
Cost effective means that the results are good without paying a high price.
In other word, quality service provides its own rewards to the company.
The company takes great pride in being honest with its customers.
There are no hidden charges for their services.
As a result, the number of customers in each city is growing rapidly.
With the aging population, there are more elderly people who need home repair services.
These people need to have confidence in the service provider.
They don’t want to be cheated.
These people don’t mind paying a reasonable fee for high quality service.
High quality service should be rewarded.
The company provides a range of service plans, each with a different subscription price.
The least expensive service plan is called the basic plan.
This plan provides non-emergency services with a very low service charge.
The most expensive service plan is their VIP plan.
The VIP plan provides emergency services 24 hours a day with no additional service charge.
It also provides rebates to customers who don’t call for any service during the year.
In addition, QuickServe gives bonus points to customers for each year that they subscribe.
These bonus points can be used to buy new appliances, such as stoves and refrigerators.
If the business continues to grow, the owners may decide to take the company public.
This means that the public can buy shares of the company.
It will then change from a privately-owned company to a public company.
The owners believe that their business is successful and can expand around the world.
They also believe that taking their company public can make them rich.
3.3.2 Sciences
Biology is the study of life, including its structure and evolution.
Biologists study how life survives and reproduces.
Chemistry is the study of matter, including the structure of atoms and molecules.
Chemists study how various substances interact with each other.
Astronomy is one of the oldest sciences.
Astronomers study the structure and evolution of the universe, including the study of stars, planets and galaxies.
Geology is the study of the structure and history of the earth and other planets.
Geologists study different types of rocks, earthquakes and the different layers of the Earth.
Mathematics is the study of numbers, shapes, patterns and change.
Mathematics is used by all other branches of science.
3.3.2 Sciences
Biology is the study of life, including its structure and evolution.
Biologists study how life survives and reproduces.
Chemistry is the study of matter, including the structure of atoms and molecules.
Chemists study how various substances interact with each other.
Astronomy is one of the oldest sciences.
Astronomers study the structure and evolution of the universe, including the study of stars, planets and galaxies.
Geology is the study of the structure and history of the earth and other planets.
Geologists study different types of rocks, earthquakes and the different layers of the Earth.
Mathematics is the study of numbers, shapes, patterns and change.
Mathematics is used by all other branches of science.
Disasters
Here are some types of terrible events that hurt or kill people.
Earthquakes are caused by forces deep within the Earth.
During earthquakes, many people are often killed by collapsing buildings and bridges.
Floods happen when rivers rise and overflow their banks.
Floodwaters damage or destroy many houses and businesses.
Fires destroy buildings, land, and forests.
There are many causes for fire, including lightning.
In ahurricane, high winds destroy buildings and sometimes cause flooding.
Some hurricanes have winds of more than 200 miles an hour.
Car accidents happen when cars collide or when drivers lose control of their cars.
One of the main causes of car accidents is driving too fast.
When people are not careful, they can start fires that cause a lot of damage.
3.3.2 Desk Assembly
What’s in that big box you carrying?
It’s a new desk.
I just bought it and now I have to put it together.
Do you need any help?
No, I don’t think so.
I just need to get my tools.
I'll need a screwdriver and maybe a hammer.
Don’t forget to read the instructions.
How were things going?
I’m almost finished.
Something doesn’t look right to me.
The right side is higher than the left side.
Oh, you’re right.
It looks like I put a couple of screws into the wrong places.
So now you have to take it apart.
Great, and I thought I was almost finished.
I told you to read the instructions.
Did you read them?
No, I didn’t read them. I hate to read instructions. I looked at them but they were confusing.
Well, this is what happens when you don’t.
You're too impatient. Anyway, what can I do to help you?
Could you get another screwdriver and help me unscrew some of these screws?
OK, but next time please read the instructions.
