Writting:

Look at your notes then write to your manager, Samantha. Describe what will be in your speech. Use a soft but confident tone.

Type in the input box. Write 150-200 words.

We take your privacy seriously. Please don’t share any personal information (race, religion, health status, etc.) about yourself

Opening:

Achievement: renewed partnership with Crum 

Nice extra: Crum praised our dedication to quality

Body:

Problem:3 months ago – unresolved defects

Minor problem: other tech issues

Solution:

-         changed update delivery

-         improved Quality Assurance processes

Closing:

Future: further support to avoid problems with customers

Hi Samantha,

Since we are going to present our Future Investor Innovative project to the CIO Leadership team in next company meeting, I would like to share you my prepared plan with details for the presentation as below, and hope you can give me some comments on how to make it a better one.

First of all, at the opening, I will share the great achievement on reviewing the partnership with Crum company when we cooperated with them on this innovation project in the past year. And I will highlight that we have got a formal thank-you letter from Crum, in which the CEO appreciated our dedication to top-class quality for the services and products we provided.

Secondary, during the speech, I'm planning to start with the critical problems we faced with Crum at the beginning when we kicked off this project three months ago, and then introduce the solutions we applied to resolve the problems. Actually, the major issue is that we got several unresolved defects at the first online release, which has impact to the customers experience on payment journey.  By the way, I will mention the minor problem about other technical issues which were contributed to the major problems.

When introducing the solutions, I will mention that we have changed the update delivery after discussion and agreement with Crum during the problem reviewing meetings. In parallel, we have reviewed and improved the Quality Assurance processes to make it more efficient for multi-team cooperation, so as to prevent similar problems reoccurring in future.

Finally, at the closing, I will reemphasize that, to avoid similar problems which has impact to our customers, we will need further support from both internal and external and closer cooperation between our company and Crum.

Please let me know if you got any comments on the plan and details before I present them to the CIO Leadership team.

Sincerely

FIT Ladies