QuickServe is a home repair company.
Quickservice是一家家居维修公司。
It provides quick, reliable repair services to homes.
它为家庭提供快速、可靠的维修服务。
QuickServe handles plumbing and electrical issues 24 hours a day.
QuickServe 24小时处理管道和电气问题。
It also cleans roofs, fixes internet connections and replaces broken windows.
它还能清洁屋顶，修复互联网连接，更换破碎的窗户。
For a small fee, customers subscribe to the service.
只需支付少量费用，客户就可以订阅这项服务。
Its main customers are the elderly, which means older people.
它的主要客户是老年人，也就是说老年人。
Whenever customers have a problem, they can call for help.
当客户有问题时，他们可以打电话寻求帮助。
There is also a small service charge for each service call.
每打一个服务电话还要收取一小笔服务费。
The company was established 5 years ago, and is growing rapidly.
该公司成立于5年前，目前发展迅速。
It started in one city, but is now in 5 cities.
它开始在一个城市，但现在在5个城市。
The company plans to expand to 10 cities within the next 24 months.
该公司计划在未来24个月内将业务扩展到10个城市。
In each city, there is a small central office in a low-rent area of the city.
在每个城市的廉租房区都有一个小的中心办公室。
The central office handles the business, advertising, payroll and billing.
中央办公室处理业务、广告、工资和帐单。
It also takes calls from customers, either online or by telephone.
它还接受客户的电话，无论是在线电话还是电话。
It takes calls 24 hours a day, 7 days a week.
一周七天，每天二十四小时打电话。
60% of the company’s employees work from their homes.
该公司60%的员工在家办公。
When a customer calls in to central office, a service employee is contacted.
当客户打电话到中心办公室时，会与服务人员联系。
The service employee then contacts the customer and sets up an appointment.
然后服务人员与客户联系并安排一个约会。
These service employees are highly trained and provide excellent service.
这些服务人员训练有素，提供优质服务。
In emergencies, such as a serious plumbing problem, service can be provided within an hour.
在紧急情况下，例如严重的管道问题，可以在一小时内提供服务。
One reason for this is that the service employees live in different parts of the city.
原因之一是服务人员居住在城市的不同地区。
They are not centrally located, so it’s quicker and easier for them to travel to a customer’s home.
它们不是位于中心位置，所以对它们来说，到客户家中旅行更快捷、更容易。
