TELEPHONE VOCABULARY and PHRASES
Making contact
Hello / Good morning / Good afternoon ...
This is John Brown speaking
Could I speak to ......... please?
I'd like to speak to ..... .....
I'm trying to contact ..........
Giving more
information
I'm calling from Tokyo / Paris / New York / Sydney ...
I'm calling on behalf of Mr. X ...
Taking a call
X speaking.
Can I help you?
Asking for a name
or information
Who's calling please?
Who's speaking?
Where are you calling from?
Are you sure you have the right number / name?
Asking the caller
to wait
Hold the line please.
Could you hold on please?
Just a moment please.
Connecting
Thank you for holding.
The line's free now ... I'll put you through.
I'll connect you now / I'm connecting you now.
Giving negative
information
I'm afraid the line's engaged. Could you call back later?
I'm afraid she's in a meeting at the moment.
I'm sorry. He's out of the office today.
He/送花e isn't in at the moment.
I'm afraid we don't have a Mr./Mrs./Ms/Miss. ... here
I'm sorry.There's nobody here by that name.
Sorry. I think you've dialled the wrong number.
I'm afraid you've got the wrong number.
Telephone problems
The line is very bad ... Could you speak up please?
Could you repeat that please?
I'm afraid I can't hear you.
Sorry. I didn't catch that. Could you say that again please?
Leaving or taking
a message
Can I leave / take a message?
Would you like to leave a message?
Could you give him/her a message?
Could you ask him/her to call me back?
Could you tell him/her that I called?
Could you give me your name please?
Could you spell that please?
What's your number please?
Where can he/送花e reach you?
When can he contact you?
Could you make sure he gets my message please?
