摘抄自卡耐基《人性的弱点》
In A Nutshell—Win People To Your Way Of Thinking
Principle 1 The only way to get the best of an argument is to avoid it.
Principle 2 Show respect for the other person's opinions. Never say, "You're wrong."
Principle 3 If you are wrong, admit it quickly and emphatically.
Principle 4 Begin in a friendly way.
Principle 5 Get the other person saying "yes, yes" immediately.
Principle 6 Let the other person do a great deal of the talking.
Principle 7 Let the other person feel that the idea is his or hers.
Principle 8 Try honestly to see things from the other person's point of view.
Principle 9 Be sympathetic with the other person's ideas and desires.
Principle 10 Appeal to the nobler motives.
Principle 11 Dramatize your ideas.
Principle 12 Throw down a challenge.
