1．没有两个人是一样的No two persons are the same.

2．一个人不能控制另外一个人One person cannot change another person.

3．有效果比有道理更重要Usefulness is more important.

4．只有由感官经验塑造出来的世界，没有绝对的真实世界The map is not territory.

5．沟通的意义决定于对方的回应The meaning of communication is the response one gets.

6．重复旧的做法，只会得到旧的结果Repeating the same behavior will repeat the same result.

7．凡事必有至少三个解决方法There are at least three solutions to every situation.

8．每一个人都选择给自己最佳利益的行为Every one chooses the best behavior at the moment.

9．每个人都已经具备使自己成功快乐的资源Every one already possesses all the resources needed.

10．在任何一个系统里，最灵活的部分便是最能影响大局的部分In any system, the most flexible person has the control.

11．没有挫败，只有反馈信息There is no failure, only feedback.

12．动机和情绪总不会错，只是行为没有效果而已Intentions and emotions are never wrong, only the behavior has not been effective.

事情从来都不会给我们压力，压力来自我们对事情的判断和反应。情绪也从来不是来自某人的言行或环境里出现的转变，而是来自我们对这些问题的态度，也就是我们的信念、价值观和规条。