Are you being served?
1 Even reserved [rəˈzərvd] Britons are losing their traditional aversion[əˈvərʒən](反感，厌恶) to making a scene,（当众吵闹，出洋相） and using social media to complain about bad service provided by businesses.
2 If a shop assistant was rude and the price a rip-off,（宰人的价格）the unhappy customer will take to microblog sites to slag off（强烈批评，诋毁）that company.
3 With the Internet, it is a whole new ballgame（一个全新的局面）: which company can control online chat?
