# Chapter 1 介绍
Introduction ........................................................................................................... 1
1.1 Purpose of the APICS OMBOK Framework ........................................................1
1.2 Organization of the APICS OMBOK Framework ............. ..... ..... ......................2
1.4 Relevance of operations management ...........................................................4
# Chapter 2 战略
Strategy ..................... ..... ..... ..... ..... ..... ..................... ..... ..... ................................. 7
2.1 Operations strategy .......................................................... ... ... ......................... 7
2.2 Supply chain strategy ........................................................... ... ....................... 10
2.3 Sustainability ...................................................................................................... 13
2.4 Operations management links to other functional areas . ...........................17
2.5 Product and service design ................. ................. ................. ... ... ...............20
2.6 Strategic capacity ...........................................................................................23
2.7 Project management strategic uses ............................................................23
# Chapter 3 供应链
Supply Chain ..... ..... ................ .........................................................................24
3.2 Supply chain visibility, synchronization,and bullwhip minimization ...............24
3.3 Risk management ..............................................................................................24
3.4 Locating facilities ...............................................................................................26
3.5 Distribution .......................................................................................................26
3.6 Warehousing .................................................................................................. 27
3.7 Logistics .............................................................................................................28
3.8 International regulations ..................................................................................30
3.9 Strategic sourcing ..............................................................................................30
3.10 Customer relationship management (CRM) .............................................33
3.11 Lean management .........................................................................................34
# Chapter 4 运营流程
Processes .................................................................................................................. 37
4.1 Process mapping ............................................................................................ 37
4.2 Manufacturing process environments .......................................................... 37
4.3 Service processes ...............................................................................................40
4.4 Quality ................................................................................................................42
# Chapter 5 计划与控制
Planning and Control .......................................................................................... 47
5.1 Enterprise resources planning (ERP) ................................................................48
5.2 Inventory ............................................................................................................48
5.3 Master planning .................................................................................................50
5.4 Demand management and forecasting ......................................................50
5.5 Sales and operations planning (S&OP) ........................................................... 53
5.6 Material requirements planning (MRP) ...........................................................56
5.7 Distribution requirements planning (DRP) ...................................................... 57
5.8 Inventory management .................................................................................58
5.9 Inventory models ...............................................................................................58
5.10 Vendor-managed inventory (VMI) .......................................................... 61
5.11 Collaborative planning, forecasting,and replenishment (CPFR) ....... 61
# Chapter 6 排程
Scheduling ..............................................................................................................62
6.1 Routing ..............................................................................................................62
6.2 Standard time ....................................................................................................62
6.3 Scheduling techniques ...............................................................................62
6.4 Master production schedule (MPS).............................................62
6.5 Dispatching ........................................................................................................63
6.6 Queuing and simulation .............................................................................63
6.7 Theory of constraints (TOC) ..............................................................................63
6.8 Service scheduling (days on/days off) ........................................................64
6.9 Advanced planning and scheduling (APS) ...............................................64
6.10 Production activity control (PAC) ...........................................................64
6.11 Manufacturing execution systemsmanagement .......................................64
# Chapter 7 项目管理
Project Management .............................................................................................66
7.1 Project organization and leadership ............................................................66
7.2 Planning processes ............................................................................................66
7.3 Project metrics ....................................................................................................68
# Chapter 8 先进制造与服务技术
Advanced Manufacturing and Service Technology ......................................69
8.1 Information technology .......................................................................69
8.2 Automated manufacturing ..........................................................................71
8.3 Advanced service systems .............................................................................71
# Chapter 9 新型运营技术
Emerging Operations Technologies ........................................................ 73
9.1 Web collaboration/e-business .................................................................. 73
9.2 Warehouse management systems (WMS) ................................................ 73
9.3 Virtual team collaboration ...................................................................... 74
9.4 Rapid prototyping .............................................................................................. 74
