该回答如下：
- 满足真实、深切的用户需求
- 尊重用户时间和成果
- 用合适的技术来解决问题
- 按照既定目标来工作，不能降低标准
- 推断可能遇到的“坑”，并提前避免
- 提供撤销操作的方法
- 可理解的产品运行概念模型
- 周到且让人感觉受到重视的反馈
- 在用户使用流程中，“规则”一致
- 有美学类的快感
- 上下环节的衔接要流畅
译者一点浅见
上述回答没有细致入微的描述及举例，但总结十分精辟，适宜在做产品时常常回想
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原回答（什么成就伟大的产品？）：
- Great products are those that:
- fulfill a real, deeply-felt need
- respect their users' time and effort
- use the correct technology to deliver the solution
- work as expected, and perhaps even better than expected
- anticipate problems and try to prevent them when possible
- provide ways to undo actions
- provide an understandable mental model of how the product works
- provide responsive, appropriate feedback
- are consistent in their "rules" of use
- are aesthetically pleasing
- are sensitive to their context of use
- are environmentally friendly
