1.Vocabulary

• crashes 崩溃
• frustrating 令人沮丧的

2.Sentence

• The service just isn't reliable.
• We have problems downloading things. 我们碰到了下载问题
• It's difficult to get the support we need.
• It takes ages to get a response. 很久才收到回复
• The speed is driving us crazy. 这速度快帮我们逼疯了

3.Dialogue

Dialogue 1

Sally: It is Mars Attack?
Jake: No, it's Galaxy Battlestar. It's completely different from Mars Attack.
Simon: I just bought it. It's awesome.
Sally: It looks similar to Mars Attack to me.
Jake: In Mars Attack, you have to shoot the spaceship. In Galaxy Battlestar, you have to fly the spaceship. It's totally different.
Sally: Right. Totally different.
Jake: I never win! Never!
Simon: It's only a game.
Jake: A game I always lose.
Simon: That's true.
Sally: You guys are always playing those stupid games. Let's play something different.
Jake: We're about to start a game of Mars Attack.
Sally: No, I mean a card game or a board game. Something that makes you actually talk to each other.
Simon: What do you suggest?
Sally: Monopoly. (大富翁)
Jake: Monopoly? I loved that game when I was a kid.

Dialogue 2

A: Hello, this is xx speaking. Can I help you?
B: Yes, I'm looking for a new internet provider.
A: Ok, that's great. Do you have any internet provider at the moment?
B: Yes, but I don't happy with them.
A: I see. Why is that?
B: Well, it always takes ages to get support.
A: Ok, yes. They can be frustrating.
B: And the download speeds are diving us crazy.