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The issues we've identified below are eligible to be resolved on your next update. If this submission includes bug fixes and you'd like to have it approved at this time, reply to this message and let us know. You do not need to resubmit your app for us to proceed.
Alternatively, if you'd like to resolve these issues now, please review the details, make the appropriate changes, and resubmit.
Review Environment
Submission ID: bada8886-2101-4cea-84b8-da4c2ccfddd1
Review date: August 11, 2025
Version reviewed: 1.1.0
Guideline 5.1.1(v) - Data Collection and Storage
Issue Description
The app supports account creation but does not include an option to initiate account deletion. Apps that support account creation must also offer account deletion to give users more control of the data they've shared while using an app.
Follow these requirements when updating an app to support account deletion:
- Only offering to temporarily deactivate or disable an account is insufficient.
- If users need to visit a website to finish deleting their account, include a link directly to the website page where they can complete the process.
- Apps may include confirmation steps to prevent users from accidentally deleting their account. However, only apps in highly-regulated industries may require users to use customer service resources, such as making a phone call or sending an email, to complete account deletion.
Next Steps
Update the app to support account deletion. If the app already supports account deletion, reply to App Review in App Store Connect and identify where to locate this feature.
If the app is unable to offer account deletion or needs to provide additional customer service flows to facilitate and confirm account deletion, either because the app operates in a highly-regulated industry or for some other reason, reply to App Review in App Store Connect and provide additional information or documentation. For questions regarding legal obligations, check with legal counsel.
Resources
Review frequently asked questions and learn more about the account deletion requirements.
Guideline 1.2 - Safety - User-Generated Content
We found in our review that your app includes user-generated content but does not have all the required precautions. Apps with user-generated content must take specific steps to moderate content and prevent abusive behavior.
Next Steps
To resolve this issue, please revise your app to implement the following precautions:
- Require that users agree to terms (EULA) and these terms must make it clear that there is no tolerance for objectionable content or abusive users
- A method for filtering objectionable content
- A mechanism for users to flag objectionable content
- A mechanism for users to block abusive users
- The developer must act on objectionable content reports within 24 hours by removing the content and ejecting the user who provided the offending content
Resources
Learn more about our policies for user-generated content in App Review Guideline 1.2.
