第一节：办理入住

英文

Staff：Hi，welcome, What can I do for you?

Guest：Hi, I have a reservation for 1 person for 3 nights. The name is Maria.

Staff：Alright, Maria. Can I see your ID please.

Guest：Sure, let me take it out of my wallet. Here you go.

Staff：OK, so you booked a single room with a garden view for three nights. Is that correct.

Guest：Yes

中文

工作人员：嗨，欢迎光临，请问有什么可以帮您？

顾客：嗨，我有一个单人三晚的预定，登记的名字是玛利亚

工作人员：好的，玛利亚，我能看你的身份证明吗

顾客：可以，等我从钱包里拿出来，给你

工作人员：好的，所以你预定了三晚一个带花园景观的单人房，对吗

顾客：对

课文词汇

reservation

-n.预定，预约

-make / cancel reservation 做一个预定/取消一个预定

-例句：I want to make a reservation under the name of Jason Smith.

-我想在杰森史密斯名下做一个预约

-v. reserve 预定，预约（座位、坐席、房间等）

-例句：I would like to reserve a table for three.

-我想订一个三人的座位

take B out of A

-把B从A中拿出来

-例句：take my computer out of the suitcase

-把我的电脑从手提包里拿出来

take somebody <>out

-邀请……外出，带……出去（吃饭，看电影等）

-例句：Rachel took me out to lunch

-瑞秋带我出去吃午饭

Here you go

-拿去吧，这个给你

-例句：Here you go, Four copies, is that right?

-拿去吧，四份，对吗？

同义词

-Here you are

-There you go

book

-v. 预约、预定

-例句：We're fully booked.

-我们订满了

-book a time slot / a conference room

-预约一个时间段/ 预定一个会议室

-例句：She booked a fight to Chicago.

-他预定了一趟飞往芝加哥的航班

single room

-单人房

-【补充】酒店常见房型

-double room  双人房

-standard room 标间

-deluxe room  豪华放假

-suite  套间

garden view

-花园景观

-【补充】酒店房间特色

-sea / lake / city view  海景/湖景/城景

balcony 阳台

扩展词汇

valet

-n. （旅馆或酒店中）泊车员

-valet parking service  泊车服务

front desk

-n. （宾馆的）前台，服务台

-check in at the front desk  在前台办理入住

keycard

-n. 房卡

-The keycard doesn't work. 酒店房卡坏了

wake-up call

-叫醒服务，叫早服务

-I have an early meeting, so can I get a wake-up call?

-我有一个早会，我可以有一个叫早服务吗

第二节：支付&确认早餐时间

英文

Guest： And I also paid half of the price. 

Staff：exactly，you paid the deposit for 2 nights with the American Express card. The rest of your reservation is $55.

Guest：Can you charge it on the same card?

Staff：Of course,please sign here.

Staff：Breakfast is served between 7 am and 10 am. Our restaurant is located on the second floor.

Guest：OK, Thank you

Staff：You're welcome, enjoy your stay !

中文

顾客：还有，我已经付过一半的费用了。

工作人员：没错，你用美国运通卡付了两晚的订金。剩余（待付）的费用是55美金

顾客：你能从同一张卡上扣费吗？

工作人员：当然，请在这里签字

工作人员：早餐供应时间是早上点到10点。我们的餐厅位于二楼

顾客：好，谢谢

工作人员：不客气，祝您入住愉快！

课文词汇

pay

-v. 付费

-例句：Are you paying in cash or by credit card?

-你是付现金还是付信用卡

-v. 支付酬劳

-例句：My company pays well.

-我们公司给钱很大方

Exactly

-adv.（对话中用作回答词）一点不错，正是如此

-adv.精确地、准确地，确切地

-例句：The journey took exactly three hours.

-准确地讲，这趟旅程花费3小时

-例句： What exactly do you mean？

-你到底是什么意思

deposit

-n. 定金，押金

-例句：We put down a deposit on a house last week

-上周我们在一套房子上付了押金

-n.存款

-make a deposit  存了一笔钱

rest

-n.其余，剩余部分

-the rest of my life / the day

-我的生命剩下部分，一天剩下的部分

-n.休息时间

-get some rest 休息一下

-have / take a rest 休息一下

charge

-v.收（费）

-例句：We won't charge you for deivery.

-我们不会收你的运输费

-n. （商品和服务所需的）要价，收费

-Delivery is free of charge

-包邮

-n. 主管，掌管

-be in charge of / take charge of the company 主管/掌管公司

sign

-v.签名，签署

-sign an agreement / a contract  签一份协议/合同

-n. 迹象，征兆

-例句：Headaches may be a sign of stress

-头痛可能是压力的一种表现

serve

-v. （给某人）提供；端上

-例句：She served us a delicious lunch

-她给我们提供了一顿很美味的午饭

-v. 服务于……

-serve customers / the country / the people  服务于客户/国家/人民

-n.service 服务

-room service  客房服务

located

-adj. 位于，坐落于

-be located + 介词  + 名词

-例句：Our office is located in the city center.

-我们的办公室位于市中心

-v. locate 定位，找出…的准确位置

-例句：They located the ship by radar.

-他们通过雷达定位这艘船

-v. locate 把…安置在（或建造于）

-例句：They locate their headquarters in Boston.

--他们把总部安置在波士顿

扩展词汇

lobby

-酒店大堂

-例句：I'll wait in the lobby

-我会等在酒店大堂

vending machine

-自助售货机

-例句：This vending machine sells all kinds of snacks

-这家自助售货机贩卖各种各样零食

complimentary water

-免费赠送瓶装水

Minibar

-迷你冰箱

-例句：Did you have anything from the minibar

-你有从迷你冰箱中拿走一些东西吗

第三节：酒店服务

英文

Staff：Hello, this is the front desk, how may I help you?

Guest：Hello, I'm calling from room 1204, I think the air conditioner is broken

Staff：Oh, would you like us to send a technician to your room.

Staff：Yes, please

Guest：One more thing，can I have an extra pillow？

Staff：Certainly，I'll get a housekeeper to bring one for you.

Guest：Thank you very much

中文

工作人员：你好，这里是前台，请问有什么可以帮您的吗

顾客：你好，这里是1204房间，我觉得空调坏了

工作人员：哦，您需要我们派个技术人员去您房间吗

顾客：需要，麻烦了

顾客：还有一件事，我能多要一个枕头吗？

工作人员：没问题，我让保洁员给您拿一个过去

顾客：：非常感谢

课文词汇

How may I help you

-有什么可以帮您

-【同义】

-what can I do for you

-how may I be of service / assistance to you

air conditioner

-空调（简称AC）

-n. conditioner

-护发剂，护发素

-例句：shampoo and conditioner

-（洗以后用的）柔顺剂

-例句：fabric conditioner

broken

-adj. 破损的，残缺的，出了毛病的

-a broken window

-a broken leg

-The TV is broken

-v. break （使）破，裂，碎

-break a cup

-break my heart

-v. break 违犯，背弃

-break the law / rules

would like some body to do 

-（礼貌地）请求/希望某人做某事

-例句：I would like you to share your ideas

-我希望你去分享你的观点，看法

-【扩展】would like to do …乐于做某事

-例句：I would like to thank you all for coming

-我想去感谢所有人的光临

-would like something  想要某物

-I would like a cup of coffee

-我想要一杯咖啡

technician

-n. technology 科技

-adj. technical 技术的

-例句：a technical problem  一个技术问题

-n. technician 技术人员

-【补充】-cian结尾表示职业

-musician 音乐家

-electrician 电工

-politician 政治家

extra

-adj.额外的，附加的

-例句：Breakfast is provided at no extra charge

-早餐是免费提供的，不用额外付钱

certainly

-adv. 无疑地，肯定地

-Without treatment，she will certainly die

-如果没有治疗的话，她一定会死

-【补充】你还可以说

-of course

-definitely

-absolutely

get somebody to do ……

-让某人去做某事

-例句：He got his sister to help him with his homework

-他让他的姐姐或者妹妹帮他完成作业

扩展词汇

toiletries

-洗漱用品

-例句：Can I have some more toiletries.

-我能要更多的洗漱用品吗

hairdryer

-吹风机

-例句： Dry your hair with a towel before using the hairdryer

-在使用吹风机之前请擦干你的头发

remote control

-遥控器

-例句：I can't find the remote control.

-我找不到遥控器了

do not disturb sign

-请勿打扰牌

-例句：Hang the disturb sign on the door

-把这请勿打扰牌挂在门上