Phrase:
I am happy as i am.
It's Tuesday and sunny today, i woke up about 4:50 this morning.
My car stopped in the yard last week, but the paiting was scrached by a child's bike, my wife looked at the video, and can't confirm clearly, and i asked my colleague to drive my car to 4S shop to paint again, and about 600 Yuans.
Tommorow, our plant will greet an important customer visit, and this is a chance for our plant. because this customer will buy our group, so i think we will change our plant name ...
i asked my colleagues to do the following things:
1. To do 5S for each area;
2. The inspector should fill each dimension when they do inspection;
3. To do the Krauss or Dyno testing;
4. To do the salty spray testing;
5. To do the resin melting point testing;
6. To do the 5S check at 15:00 by Rain, Elizabeth and Angela;
Business Trip Report
Time: 20200712 – 20200718
Who: Jun Yu, Spring Duan,Jacky Wang Bing Song
Purpose: To know the actualcustomer voice and do our best to solve the actual issue.
Detail:
一、 We went to Cheyida Shenyang on 20200713, and communicated with the agent, and he said thefollowing problems:
1Click and break noiseD1375,D1535,D1211,D1212,D1322We will express one set pad to US for review
2The shim movement when use a long timeSpring please help to fill the detail D#
3The break pad is smaller than the other brandSpring please help to fill the detail D#
2, For the return in Shenyang we foundabout 13% was made in Laixi, and about 87 was made by Weifang or SB.
二、 We went toDatong on 7/13, and we solve two quality issue:
1. The first one, the customer said when changeour pads, there will be a break noise when the temperature of the rotor washigher, and we ask the customer to take off the pads, and we found thiscustomer use the old rotor and our new pad, we asked the customer to grind thesurface with abrasive paper, and we reassembly the pads again, and the customerdrove about 10 KMs, and didn’t find the quality issue again.
2. The second one, the customer said when thebreak system was working, he will feel the break shake and noise, and we askedthe customer to take off the pads and rotor, we found only about 20% of thesurface of the pad contact the rotor, that means the operator assembly the padwrong, YJ trained the operator how to assembly the rotor and pad, after theoperator assembly the break system with the correct method, and we drove thecar about 5 KMs, and didn’t find this issue again, we solved it.
3. The agent also complained click issue, and wewill express one set to US for review.
三、 We went to Chengdu on 7/15, the AMICO agent complained three problems：
1. Click noise;
2. Brake noise – we drove one Nissan car to listenthe break noise, and didn’t find this issue again, and the customer said notalways occur the break noise.
3. Brake performance low;
We checked some returns in thewarehouse, and found about 70% made by Weifang or SB.
四、 We went to Suzhou & Hangzhou on 7/16:
1. The customer complained the clip fall off andout of shape before installation, but we found the box was broken, we suspectedthat exist careless transportation. And all the pads ware produced beforeNovember 2019, and without sleeve.
2. Click noise;
五、 Summary forthis trip:
1. The local customer focus on:
Brake noise > appearance > brake performance;
2. The skill of assembly the brake system of most ofthe operators in the final customer ware poor, and they can’t assembly the pad and rotor correctly, such as eccentric wear;
3. All the agent will replace a new pad to their final customer when they complained noise, whatever which reasons cause the noise.
