1. 如何在30秒内争取客户注意力
* Walmart is selling our new product, are you interested ? Can I take you 2 minutes ?
我们上了一款新产品， Walmart也在卖，你有兴趣了解一下吗？就两分钟时间。
* This is ××, doing ×× for 12 years, our product quality is great, almost no complaint, are you interested ?
我是××，在××这行做了12年。我们的产品几乎没有遇到过投诉，你有兴趣了解一下吗？
* Do you know ××, he is very famous designer, and he design for us.
你认识××， 他是欧美注明的设计师，10年经验的。
* I find you are selling ××, how is it selling ?
我看到你在卖一款产品，这款产品卖的怎么样？
* I find you ×× in your website, its old product, did they sell out ?
看到你网上买的这款产品，是2年前的旧款，现在已经卖出去了吗？
* I emailed you a new product, sells thirty thousands pieces a month, are you interested in it ?
我邮件发了一款新产品，最近一个月卖了3万台，不知道你感兴趣吗？
* Just receive a complaint about this product, are you interested ?
最近收到一个投诉，关于这个产品的，你想听吗？
2. 如何巧妙越过前台
* Hello, May I speak to Mark ?
( Sorry there is no Mark here )
Oh, sorry, then who is purchasing manager now ?
* Hello, this is Linda, may I know your name ?
(Mary)
Your voice is very nice, May I speak to Mark ?
* Hello Mary, May I speak to Mark ?
* Hello, this is Linda, May I speak to Mark ? He knows me very well.
* I have something urgent to talk with him, otherwise they will be a big problem.
* He sent me an email ( We have met fair days before), I have something to talk to him.
3. 如何回复我现在有点忙
* OK, so when are you available ? I can call you.
* Can I call you tomorrow ? Say 10 o'clock tomorrow morning.
* In fact , I have emailed you before, and understand you must be very busy, so I called and just take you 2 minutes.
4. 如何回复 “ 我还要再和领导商量一下”
* Did you make all decision to place order ?
* Will you make order if you were boss ?
* Do you have anything else to consider ?
* How long it takes ? How many people to decide this order ?
* When do you need goods to arrive ?
5. 如何回复 “ 我暂时不需要”
* It's ok, just say " hello " to you. by the way, can you give some idea about this product ?
* Which product you need ? For example, ×× is hot recently.
* Are you looking similar products now ?
* We are just looking for feedback.
6. 如何回复 “ 我预算不够”
* It's too hot, maybe out of stock very soon.
* We will give you some discount if make order this week.
* You can pay little deposit first, and pay balance twice.
* It's really hot, and you can have good profit, we believe you will not miss it.
7. 如何回复 ” 我已经有合作伙伴 “
* Who is the lucky company ?
* It's ok, maybe in the future we can still work together.
As you are our VIP customer , we made a special price for you, lower than our market price.
* It's ok, can I still share market information with you in the future ?
8. 如何回复 ” 你 Email 我吧 “
* Just send you an email 1 minute ago, can you open it now ?
* Ok I will email you again.
Just think you need at least 3 minutes to check email, to save your time, better I talk to you by phone, just 2 mintes.
9. 如何融化客户的心
* Very glad to do business with you big company.
* You are our VIP customer in our company, and you have very good reputation.
* You always have good idea.
* Your voice is very nice, you must be very kind.
* Your English is very standard, where did you learn English before ?
* From your invoice, I can sense you must be very careful and very professional.
