Dear Sir or Madam,
As a regular passenger of your train,I am severely disappointed to find that the service you have recently provided is far from satisfactory.Therefore,I am writing this letter to draw your attention to the matter in the hope that the present situation can be improved.
As we all know,punctuality is essential to the railway service.However,the train has been delayed from time to time,which has brought me much trouble and inconvenience.Even worse are the bad manners of your stewards and stewardesses.Their services has not benefited from the saying,"The customer is king."
I believe you will take this matter into serious consideration and give a satisfactory reply as soon as possible.At the same time,I sincerely hope that you will review your management system.I would be glad to see improvements in your railway service.
Yours truly,
Li Ming
尊敬的先生或女士：
作为贵列车的一位常客，我非常失望地发现贵方提供的服务远远不能令人满意。因此，我写这封信是希望引起您对这一问题的关注，能够很大程度地改进现状。
众所周知，准时对于铁路服务非常重要。然而，这趟列车经常晚点，给我带来很多的麻烦和不便。更糟糕的是贵列车男女服务员糟糕的态度。他们的服务并未体现：“顾客就是上帝”。
我相信您会认真考虑这个问题，并尽快给出满意的答复。同时，我真诚地希望您能检查管理系统。我将很高兴看到贵方列车服务的改进。
您真诚的，
李明
