Do you remember the first time when you first arrived this university? How did you feel? Someone felt excited because he wanted a free life, someone felt confused because he was new here and he didn’t know what to do without his parents help. It seems quite normal. We surely will face a lot of disgusting situations, but how can we deal with these situation? Imagine that, there is a wonderful party being held, everyone seems quite relax, and someone who thinks he's smart enough and he quote an old saying, “It is always a pleasure to greet a friend from afar.” you know that it's from Confucius, but he insists that it's from zhuangzi, what would you do? Do you point out his mistake and laugh at him or just keep silent? Different ways to solve problems shows what kind of person you are. If you can't deal with the situation appropriately, what the author suggest might be of great help. If you can, congratulations, you are the one much easier to win friends. And the book “How to win friends and influence people” shows you how to deals with different kinds of situations.
There is a story in this book which mainly talk about a department store in Chicago almost lose a regular customer who spent several thousand dollars each year in that store because a sales clerk wouldn’t listen. One day she purchased a coat at a special sale. After she had bought it home she noticed that there was a tear in the lining. She came back the next day and ask the sales clerk to exchange it. The clerk refused even to listen to her complaint just because this is at a special sale. The woman was so angry and she walked out indignantly, swearing never to return to that store ever
When she was greeted by the department manager, who knew her from many years of patronage. She complained to him what has happened. The manager listened attentively to the whole story and promised to give the money back.
What a difference in treatment! If that manager had not come along and listened to the customer, a long-term patron of that store could have been lost forever. Connected with our daily life, we may become a teacher one day. When we’re standing on the platform to give a class, we also hope that our students could listen to us patiently
The chromic kicker, even the most violent critic, will frequently soften and subdued in the presence of a patient, sympathetic listener. So if you aspire to be a good conversationalist, be an attentive listener. To be interested, asking question that other persons will enjoy answering. Encourage them to talk about themselves and their accomplishments.
And there is another example. We all like babies, they are innocent. It will make us have a strong feeling to take good care of them, to play with them. We will feel happy because they are happy. But do you know why?That's because the strong power of smile. A smile can influence people. A smile can really make a difference at any circumstance.
But we all dislike an insincere smile or a fake smile. Actually I know that everyone one of you can judge whether a person likes you through his smile. So next time, whether you like a person or not, just smile, and you will win friends, which is the result the author wants to see.
Actually, not just these two examples, There are many other useful examples in this book. After learning these two stories, have you developed any interest in this book? We think it is really worth reading.
The book is written by dale Carnegie, the "father of adult education". His clear and transparent language is easily accepted by the public, and he used many examples to talk clearly and humorously, without losing elegance. The book is mainly about social communication and politics, management and a little philosophy. Bringing the best and the most exciting of Carnegie's ideas together. The book's main purpose is to help solve the biggest problems we faced: how to deal with people in our daily lives, business and social interactions, and how to effectively influence them; how to create a happy life. And the result as a stark contrast to make people easy to accept, if you have a heart of progress and a desire to learn, it will bring you unexpected harvest.The key points is that this a very practical book, whether you are an adult or student., whatever your education level is, you will understand the meaning of them.
