<p/><p>职场中领导应该管过程还是管结果，为什么？</p><p><span style="font-family: -apple-system, BlinkMacSystemFont, "Segoe UI", "PingFang SC", "Hiragino Sans GB", "Microsoft YaHei", "Helvetica Neue", Helvetica, Arial, sans-serif, "Apple Color Emoji", "Segoe UI Emoji", "Segoe UI Symbol";">这个问题还挺常见的。</span></p><p><span style="font-family: -apple-system, BlinkMacSystemFont, "Segoe UI", "PingFang SC", "Hiragino Sans GB", "Microsoft YaHei", "Helvetica Neue", Helvetica, Arial, sans-serif, "Apple Color Emoji", "Segoe UI Emoji", "Segoe UI Symbol";">老板跟你说：不要跟我说过程，我只看结果。</span></p><p><span style="font-family: -apple-system, BlinkMacSystemFont, "Segoe UI", "PingFang SC", "Hiragino Sans GB", "Microsoft YaHei", "Helvetica Neue", Helvetica, Arial, sans-serif, "Apple Color Emoji", "Segoe UI Emoji", "Segoe UI Symbol";">可老板又跟你说：要注重过程管理，不要只看结果。</span></p><p><span style="font-family: -apple-system, BlinkMacSystemFont, "Segoe UI", "PingFang SC", "Hiragino Sans GB", "Microsoft YaHei", "Helvetica Neue", Helvetica, Arial, sans-serif, "Apple Color Emoji", "Segoe UI Emoji", "Segoe UI Symbol";">矛盾不矛盾呢？不矛盾。</span></p><p><span style="font-family: -apple-system, BlinkMacSystemFont, "Segoe UI", "PingFang SC", "Hiragino Sans GB", "Microsoft YaHei", "Helvetica Neue", Helvetica, Arial, sans-serif, "Apple Color Emoji", "Segoe UI Emoji", "Segoe UI Symbol";">. </span></p><p><span style="font-family: -apple-system, BlinkMacSystemFont, "Segoe UI", "PingFang SC", "Hiragino Sans GB", "Microsoft YaHei", "Helvetica Neue", Helvetica, Arial, sans-serif, "Apple Color Emoji", "Segoe UI Emoji", "Segoe UI Symbol";"><b>过程管理的核心价值是标准化和风险控制。</b></span></p><p><span style="font-family: -apple-system, BlinkMacSystemFont, "Segoe UI", "PingFang SC", "Hiragino Sans GB", "Microsoft YaHei", "Helvetica Neue", Helvetica, Arial, sans-serif, "Apple Color Emoji", "Segoe UI Emoji", "Segoe UI Symbol";">适用于高合规要求的行业和领域，比如医疗、金融等，确保每个环节符合规范。</span><span style="font-family: -apple-system, BlinkMacSystemFont, "Segoe UI", "PingFang SC", "Hiragino Sans GB", "Microsoft YaHei", "Helvetica Neue", Helvetica, Arial, sans-serif, "Apple Color Emoji", "Segoe UI Emoji", "Segoe UI Symbol";">或者制造业流水线、连锁服务业等需要统一服务标准的场景。</span></p><p><span style="font-family: -apple-system, BlinkMacSystemFont, "Segoe UI", "PingFang SC", "Hiragino Sans GB", "Microsoft YaHei", "Helvetica Neue", Helvetica, Arial, sans-serif, "Apple Color Emoji", "Segoe UI Emoji", "Segoe UI Symbol";">对于新人培养也很有帮助。</span><span style="font-family: -apple-system, BlinkMacSystemFont, "Segoe UI", "PingFang SC", "Hiragino Sans GB", "Microsoft YaHei", "Helvetica Neue", Helvetica, Arial, sans-serif, "Apple Color Emoji", "Segoe UI Emoji", "Segoe UI Symbol";">当员工经验不足时，标准的SOP、规范的工作方法论、定期反馈等过程指导，可以加速新人成长，减少试错成本。</span></p><p><span style="font-family: -apple-system, BlinkMacSystemFont, "Segoe UI", "PingFang SC", "Hiragino Sans GB", "Microsoft YaHei", "Helvetica Neue", Helvetica, Arial, sans-serif, "Apple Color Emoji", "Segoe UI Emoji", "Segoe UI Symbol";">还有在比较多的跨部门协作上，过程管理可以确保信息的透明度。</span></p><p><span style="font-family: -apple-system, BlinkMacSystemFont, "Segoe UI", "PingFang SC", "Hiragino Sans GB", "Microsoft YaHei", "Helvetica Neue", Helvetica, Arial, sans-serif, "Apple Color Emoji", "Segoe UI Emoji", "Segoe UI Symbol";">. </span></p><p><span style="font-family: -apple-system, BlinkMacSystemFont, "Segoe UI", "PingFang SC", "Hiragino Sans GB", "Microsoft YaHei", "Helvetica Neue", Helvetica, Arial, sans-serif, "Apple Color Emoji", "Segoe UI Emoji", "Segoe UI Symbol";"><b>结果管理的核心优势是激发创造力。</b></span></p><p><span style="font-family: -apple-system, BlinkMacSystemFont, "Segoe UI", "PingFang SC", "Hiragino Sans GB", "Microsoft YaHei", "Helvetica Neue", Helvetica, Arial, sans-serif, "Apple Color Emoji", "Segoe UI Emoji", "Segoe UI Symbol";">因为目标导向的管理可以赋予员工更大的自主权，去激励他们最大限度围绕结果去创造。</span></p><p><span style="font-family: -apple-system, BlinkMacSystemFont, "Segoe UI", "PingFang SC", "Hiragino Sans GB", "Microsoft YaHei", "Helvetica Neue", Helvetica, Arial, sans-serif, "Apple Color Emoji", "Segoe UI Emoji", "Segoe UI Symbol";">对一些研发、创意类岗位可以有更大的试错空间；</span><b style="font-family: -apple-system, BlinkMacSystemFont, "Segoe UI", "PingFang SC", "Hiragino Sans GB", "Microsoft YaHei", "Helvetica Neue", Helvetica, Arial, sans-serif, "Apple Color Emoji", "Segoe UI Emoji", "Segoe UI Symbol";">对提升效率、追求结果的销售类岗位也很有用。</b></p><p><span style="font-family: -apple-system, BlinkMacSystemFont, "Segoe UI", "PingFang SC", "Hiragino Sans GB", "Microsoft YaHei", "Helvetica Neue", Helvetica, Arial, sans-serif, "Apple Color Emoji", "Segoe UI Emoji", "Segoe UI Symbol";">尤其是需要快速迭代的领域，比如互联网公司、创业公司，结果管理可以让团队自主的进行动态策略调整，有利于抓住市场机会</span><b style="font-family: -apple-system, BlinkMacSystemFont, "Segoe UI", "PingFang SC", "Hiragino Sans GB", "Microsoft YaHei", "Helvetica Neue", Helvetica, Arial, sans-serif, "Apple Color Emoji", "Segoe UI Emoji", "Segoe UI Symbol";">。</b></p><p><span style="font-family: -apple-system, BlinkMacSystemFont, "Segoe UI", "PingFang SC", "Hiragino Sans GB", "Microsoft YaHei", "Helvetica Neue", Helvetica, Arial, sans-serif, "Apple Color Emoji", "Segoe UI Emoji", "Segoe UI Symbol";">适合成熟度高、专业能力强的团队。</span><span style="font-family: -apple-system, BlinkMacSystemFont, "Segoe UI", "PingFang SC", "Hiragino Sans GB", "Microsoft YaHei", "Helvetica Neue", Helvetica, Arial, sans-serif, "Apple Color Emoji", "Segoe UI Emoji", "Segoe UI Symbol";">相比较管理者的成本也会低一些。</span></p><p/><p>. </p><p><span style="font-family: -apple-system, BlinkMacSystemFont, "Segoe UI", "PingFang SC", "Hiragino Sans GB", "Microsoft YaHei", "Helvetica Neue", Helvetica, Arial, sans-serif, "Apple Color Emoji", "Segoe UI Emoji", "Segoe UI Symbol";"><b>他们各自</b></span><b style="font-family: -apple-system, BlinkMacSystemFont, "Segoe UI", "PingFang SC", "Hiragino Sans GB", "Microsoft YaHei", "Helvetica Neue", Helvetica, Arial, sans-serif, "Apple Color Emoji", "Segoe UI Emoji", "Segoe UI Symbol";">有哪些管理方法和手段？</b></p><p><b style="font-family: -apple-system, BlinkMacSystemFont, "Segoe UI", "PingFang SC", "Hiragino Sans GB", "Microsoft YaHei", "Helvetica Neue", Helvetica, Arial, sans-serif, "Apple Color Emoji", "Segoe UI Emoji", "Segoe UI Symbol";">反馈机制上</b></p><ol><li>过程管理：每日站会、双周复盘</li><li>结果管理：月度进展汇报、季度成果评审</li></ol><p><b>资源配置上</b></p><ol><li>过程管理：提供详细操作手册和模板工具</li><li>结果管理：开放信息资源和跨部门协作权限</li></ol><p><b>激励机制上</b></p><ol><li>过程管理：质量达标奖励</li><li>结果管理：超额业绩分红</li><li>混合模式：过程合规+结果达成的复合激励</li></ol><p>. </p><p><b>如何去平衡？</b></p><p><span style="font-family: -apple-system, BlinkMacSystemFont, "Segoe UI", "PingFang SC", "Hiragino Sans GB", "Microsoft YaHei", "Helvetica Neue", Helvetica, Arial, sans-serif, "Apple Color Emoji", "Segoe UI Emoji", "Segoe UI Symbol";">现代管理更趋向于「结果导向+过程支持」的混合模式。</span></p><p>管理者应扮演「资源整合者」角色，在明确目标的同时，为员工提供必要的工具、培训和信息支持，让员工在清晰的框架内自主决策。</p><p>关键要建立动态调整机制，根据业务特性和团队状态灵活切换管理模式，而非陷入非此即彼的选择困境。</p><p><b>不同场景下管理方法的选择和使用也不相同。</b></p><p><b>根据团队能力调整：</b>
</p><p>对低成熟度团队（能力/意愿不足）需过程指导（高任务导向）；对高成熟度团队则侧重结果授权（低任务导向）。</p><p><b>根据公司或项目阶段差异：</b></p><p>初创期要以结果导向为主，快速验证商业模式；成长期，过程管理介入，建立标准化流程；成熟期可以两者结合，保留创新空间同时优化运营效率。</p><p><b>根据不同岗位：</b></p><p>不同岗位上，比如研发/销售一般采用结果管理，生产/财务一般采用过程管理；高潜力员工可以给予更多自主权，基础岗位要强化流程管控。</p><p><b>根据文化与环境适配：</b></p><p>等级文化较强的组织（如日企）更依赖过程管理；扁平化组织（如科技公司）倾向结果导向。</p><p>. </p><p><b>在实际的管理过程中，要去感受和融合，去构建过程-结果的闭环。</b></p><p>二者缺一不可。</p><p>在设定目标的同时，把目标拆解为关键过程指标，在关键节点进行干预和复盘。</p><p>建立定期沟通机制，既关注结果，也提供必要的过程支持。</p><p>避免过度管理过程。</p><p>过度的抓过程，会引发员工的抵触情绪，扼杀员工主动性。</p><p>优秀的管理者，是会用结果定义方向，用过程搭建系统的。</p><p>这样才能在确保战略方向一致的基础上，提供实现路径与支持保障。</p><p><b>通过动态平衡，让团队在“被赋能的过程”中实现“可持续的结果”。</b></p><p>今天就到这，明天见～ </p><div class="image-package"><img src="https://upload-images.jianshu.io/upload_images/12780849-5b352fca8e568493.jpeg" img-data="{"format":"jpeg","size":49361,"width":1024,"height":436,"space":"srgb","channels":3,"depth":"uchar","density":72,"chromaSubsampling":"4:2:0","isProgressive":false,"hasProfile":false,"hasAlpha":false}" class="uploaded-img" style="min-height:200px;min-width:200px;" width="auto" height="auto"/>
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