Is there anything I can do for you? 有什么可以帮助您的？
必备词
1. guarantee period 保质期
2. refund /ˈrifʌnd/ n. 退款，退税，返还款，偿还金额 v. 退还，退款，偿还
3. limited-time discount zone 限时打折专区
4. repair 修理
5. limited-time discount 限时打折
6. warranty 保证
7. malfunction /,mæl'fʌŋkʃən/ n. 故障，失灵 v. 发生故障，不起作用
8. offer other services 提供其他服务、
9. deliver 投递
10. solve problem 解决问题
11. home-delivery 送货山门
12. check on 检查
产品问题
1. I think you've sent a wrong product to me. 我想你们送错货了。
2. The screen always gets blank. 电脑总是黑屏。
3. Every time I start my computer I hear a motor-like sound. 我每次启动电脑的时候，都能听到发动机一样的噪声。
4. I don't think there is a need for us to do that, because the situation is evident. 我认为没有必要进行调查，因为情况实在是一目了然。 evident /'ɛvɪdənt/ adj. 明显的；明白的
5. Can I have a refund? 我能申请退款吗？
售后服务
1. How long is the guarantee period? 保修期是多长时间？
2. What's the length of warranty? 保修期是多长时间？
3. The goods are guranteed for 12 months, from date of sale. 字销售之日起，保修期为12个月。
4. The warranty will be extended for an additional two years from the day when they are brought in for repair.保修期从产品送修之日起延长2年。
5. You can also enjoy the home-delivery service. 您还享有送货上门服务。
6. We'll deliver the goods within seven days. 我们7天之内发货。、
7. What's your hotline? 你们的售后电话是？
售后产品调查
1. Not all of them. Some of our customers buy the goods without a glance at the price tag. 并非所有人都这样，有的顾客连标价都不看就付钱了。 glance /ɡlæns/ v. 瞥闪，瞥见，扫视，匆匆一看；浏览；斜击某物后斜弹开来；反光；轻擦（球）；（板球）斜击 n. (Glance) （美、俄、澳）格兰斯（人名） n. 一瞥；一滑；闪光；（板球）斜击；辉金属
2. People would rather pay for cheaper ones ? 人们更愿意买便宜的吗？
would rather 宁愿/宁可/宁肯 要和动词原形搭配
售后服务相关词
1. customer satisfaction 客户满意度 /,sætɪs'fækʃən/ n. 满意，满足；赔偿；乐事；赎罪
2. customer service hotline 客服热线
3. warranty period 保修期
4. after-sale service 售后服务
常用句
1. What's the sales volume of your cameras? 照相机的销售情况如何？
2. It's much better compared with that of last month. 与上个月相比，这个月的情况好了很多。
3. Can I help you? 有什么可以帮您吗？
4. What's the exact problem? 具体是什么原因？ /ɪɡ'zækt/ adj. 准确的，精密的；精确的 vt. 要求；强求；急需 vi. 勒索钱财
5. I suggest you to bring your computer next time so that we can check on it. 我建议您下次带上您的电脑，这样我们就能对它进行检查了。
6. My home is nearby. I can fetch my computer in ten minutes. I hope the problem of it can be solved today. 我家就在附近，我可以在10分钟之内把电脑拿过来，我希望今天就能解决电脑的问题。
fetch /fɛtʃ/ n. 取得；诡计 vt. 取来；接来；到达；吸引 vi. 拿；取物；卖得
7. Could you offer other services? 你们还提供其他服务吗？
8. What is the earliest time I can expect my goods? 最早能什么时候送来？
9. We are in a busy period, but it will be delivered the day after tomorrow, at the latest. 我们这段时间比较忙，但是最迟后天送货。 at the latest 最迟
