A Driverless Car
A: Hey! Look at that.
B: Look at what?
A: Look out the window. Do you see the young lady in the red dress?
B: Yeah, I see her. Wow! she’s beautiful and hot.
A: Look at the way she walks.
B: Yes, now look behind her. Look in the car that’s following her.
A: I’d rather to look at the young lady.
Exercises:
1. What is he looking at?
— He's looking at a young woman in the red dress.
2. Where is he supposed to look?
— He is supposed to look in the car that’s behind the young lady.
A: So what’s so special about the car?
B: Look at the driver. Do you see one?
A: No, I don’t. There isn’t anybody driving the car.
B: Right, it's one of those new driverless car.
A: Maybe it’s the woman’s car. It’s following her.
B: I don’t know. Maybe you’re right.
A: Now, that’s a smart car. Maybe I’ll go outside and follow her too.
B: Hey, get back to work!
Exercise:
1.— Who is driving the car?
— The car drive itself.
2.— What's the car following?
— The car is following a young lady.
Repeat & Read Sentences:
1. It's one of those new driverless car.
2. Look in the car that’s following her.
3. What’s so special about the car?
4. He's supposed to look in the car that’s behind the young lady.
Calling Customer Service
W: Thank you for calling our Customer Support. Please listen to the following menu to help us direct your call. Please say or press ONE to pay your bill. Please say or press TWO to upgrade your service plan. Please say or press THREE to report a technical problem. Please say or press FOUR if you want to hear these choices again.
M: I don’t want any of these choices.
Exercise:
1. Please listen to the following menu to help us direct your call.
W: You may also go to our website for help.
M: I went to your website but it didn’t help. I want to speak to a human being.
W: Your business is very important to us.
Exercise:
— How does the customer feel?
— The customer is frustrated.
W: Please say or press FIVE or hang up to end this call.
M: None of these! I want a human being. I want to cancel my service.
W: Please wait while we connect you to a service representative.
M: Finally, this is what they call customer service?
Exercise:
1. Please wait while we connect you to a service representative.
Repeat & Read Sentences:
1. I want to speak to a human being.
2. Your business is very important to us.
3. The customer is frustrated because he wants to speak to a human being, not a machine.
4. Please say or press #1 to pay your bill.
W: To assist our representative, please say your first and last name.
M: Tom Smith.
W: We heard Tom Smith. If this is correct, say or press ONE. If this is not correct, say or press TWO.
M: ONE.
W: Thank you. For security purposes, what was your father’s middle name?
M: He didn’t have a middle name.
W: Thank you. A customer service representative will be with you shortly.
Exercise:
"For security purposes" means about the same as "for safety reasons".
W: I’m sorry but our offices are closed. Please call back during business hours.
Our business offices are open, Monday to Friday, from 8 am until 6 pm. Thank you for calling.
Exercise:
1. I’m sorry but our offices are closed.
Repeat & Read Sentences:
1. I went to your website but it didn’t help.
2. Please call back during business hours.
3. Thank you for calling our Customer Support.
