Odiand remembers like it was yesterday working in an expensive French restaurant in Denver. The ice cream he was serving fell onto the white dress of a rich and important woman．
奥迪安德记得在丹佛一家昂贵的法国餐厅工作的经历，就像是发生在昨天，他端上来的冰激凌洒在了一位富有而重要的女士的白色连衣裙上。
Thirty years have passed, but Odiand can' t get the memory out of his mind, nor the woman' a kind reaction. She was shocked, regained calmness and, in a kind voice, told the young Odiand, " It’s OK．It wasn't your fault．" When she left the restaurant, she also left the future Fortune 500 CEO with a life lesson：You can tell a lot about a person by the way he or she treats the waiter．
三十年过去了，但奥迪安德无法忘记这位女士的友好反应。她有些震惊，恢复了平静，用和蔼的声音对年轻的奥迪安德说：“没关系，这不是你的错。”当她离开餐厅时，她也给这位未来的财富500强CEO上了一堂人生课：你可以通过他对待服务员的方式了解一个人。
Odiand isn't the only CEO to have made this discovery．Rather, it seems to be one of those few laws of the land that every CEO learns on the way up．It’s hard to get a dozen CEOs to agree about anything, but most agree with the Waiter Rule．They say how others treat the CEO says nothing．But how others treat the waiter is like a window into the soul．
奥迪安德并不是唯一一位有此发现的CEO。相反，这似乎是这片土地上为数不多的每个CEO在晋升过程中都会学到的几条法则之一。很难让几十位CEO就任何事情达成一致，但大多数人都同意服务员法则。他们说他人如何对待CEO不能说明问题，但他人如何对待服务员就像一扇通向灵魂的窗户。
Watch out for anyone who pulls out the power card to say something like, " I could buy this place and fire you," or "I know the owner and I could have you fired．" Those who say such things have shown more about their character than about their wealth and power．
当心那些取出贵宾卡说“我可以买下这个地方然后炒了你”或者“我认识你老板，我可以炒了你”的人。说这些话的人更多地表现了他们的性格，而不是他们的财富和权力。
The CEO who came up with it, or at least first wrote it down, is Raytheon CEO Bill Swanson．He wrote a best-selling book called Swanson’s Unwritten Rules of Management．
雷声公司的CEO比尔·斯旺森提出这个观点，或者至少是第一个写下此观点。他写了一本畅销书，名为《斯旺森的不成文管理规则》。
"A person who is nice to you but rude to the waiter, or to others, is not a nice person," Swanson says．" I will never offer a job to the person who is sweet to the boss but turns rude to someone cleaning the tables．"
“对你好但对服务员或其他人粗鲁的人不是一个好人，”斯旺森说，“我永远不会给那些对老板和蔼可亲但对擦桌子的人粗鲁的人提供工作。”
