假定你是 HJR 电脑公司售后服务部的 John Green。你昨天收到了客户 Sam 的来信称，他新
买的电脑不能正常启动。现在你以 John Green 的名义给 Sam 写一封道歉信。
写信日期：3 月 12 日
内容主要包括：
1.首先对产品出现的问题表示歉意；
2.指出公司会及时提供具体解决方案，必要时会更换新机器；
3.再次对给客户造成的不便表示歉意。
注意信函格式！
范文:
March 12
Dear Sam,
This is John Green from HJR Company. I’m sorry to hear that your newly-bought computer
can not work properly. For this, we show our deepest apology. After receiving your letter, our
company pays prompt attention to the problem. We will work on a specific solution to the
problem as soon as possible. Our After-sale Service Department will get in touch with you in time.
If necessary, we’ll replace your computer with a new one.
Please accept our sincere apology again.
Sincerely yours,
John Green
