一.表达感谢
““在人际关系中投资回报率最高的行为是写感谢信”
写感谢信的常见时机：
• 对方帮你一个大忙，感谢帮忙
• 收到对方送的礼物，感谢心意
• 参观或拜访后，感谢接待
• 项目结束后，感谢成员付出和哦欸和
• 得到宝贵建议后，感谢领导和长辈的指导
• 下属有接触表现后，表扬以及感谢付出
• 与客户见面后，感谢对方的时间和信任
• 享受优质产品或服务后，感谢供应商的产品和服务
• 求职面试后，感谢面试官的时间以及给你的机会
1 . 邮件开头：直接表达感谢
• Thank you so much for hosting us last night / for showing us around your office yesterday
• Just a quick note to express my appreciation for the advice you gave me this morning
• I wanted to say a big thank you for helping me out with this problem
• I wish to let you know that we are very grateful for your support in this project
• I wanted to take this opportunity to thank you for your encouragement during this difficult time
2.邮件正文：赞扬和肯定对方，或表达自己的感受(可在其中加入一些细节让其更真实有温度)
• It was a privilege to be invited to such a well-arranged party
• We were very impressed by your attention to detailsThe time you spent with me really helped me see things in a new light
• I know how much time and effort you invested in designing this website
•Without your creativity, hard work, late nights, and early mornings we couldn't have been able to meet the deadline
• I feel fortunate to have a colleague (# friend) like you
3.邮件结尾：再次表达感谢或给予对方祝福
• Many thanks again
• Best of luck to your project in Shenzhen
• Best wishes for your sister' s wedding in July
• Have a great trip to Thailand
• Please do let me know if there is anything I can do for you
写感谢信需要注意的点：
• 尽快发出,拖越久诚意越低
• 可以抄送更多的人，有
• 不要夹杂其他的目的和请求，会让人觉得目的不纯
如果收到别人发来的感谢信如何回复：
• You are welcome Jenny. It' s my pleasure
• You are most welcome. I am glad that you like the book
• Thank you for the note. I appreciate your kind words
如果对方是你的重要的联系人：可以表达收获和赞扬对方
• Thank you for your kind words. They mean a lot to me
• It was a very rewarding experience and I appreciate this opportunity
• Thank you for the positive feedback. I have enjoyed working with you and your colleagues
• It's a privilege to be part of this team and I also learned a lot from everybody
二.祝贺对方
祝贺信的常见时机：
• 对方升职
• Congratulations on your well-deserved promotion! Best of luck to your new role and I look forward to working closely with you
• Congratulations on your promotion to Senior HR manager! You deserve the recognition and responsibility of this position. Best wishes to the continued success of your career
• 对方找到新工作
• Congratulations on the new job! I am sure this is going to be a great match for your skills and experience
• Congratulations on the new job at Microsoft! It sounds like a wonderful opportunity and I am so happy for you
• 对方取得成就
• Congratulations on successfully completing the Xiamen project. I know how challenging it was and I am very happy for you!
• I heard that you have just signed the contract with HSBC.Congratulations on closing the deal! Your patience and hara work finally paid off
• 对方家庭和个人生活有好事
• Congratulations on getting married! I couldn' t be happier for you!
• Warmest congratulations on the birth of your sweet baby girl!
• Wishing you joy, happiness and lots of wonderful moments together!
• Congratulations on moving to a new home! Best wishes for settling in!
如果别人向你发来祝贺邮件：
• Thank you very much for your kind words and encouragement. I appreciate it.
• Thank you Michael! I couldn't have done that without your help
三.道歉/表达歉意
最好是口头沟通会更有诚意，确实无法口头沟通的时候可以选择写邮件
不同程度的错误或者过失
1.很小的问题：简单表达歉意
• 晚回复对方邮件
• Sorry for not getting back to you sooner. I was travelling in the past few days and finally managed to sort things out this morning
• I apologize for being so slow in responding. I was out of office last week taking care of a family issue
• Sorry for keeping you waiting. I was caught up in an urgent project last week
• My apologies for the late reply. Transitioning into this new role has been a little overwhelming
• Sorry I was too busy last week. 太模糊的理由会显得有些搪塞和敷衍
• 忘记回复和处理对方的请求
• I am sorry that I completely forgot about it. My sincere apologies
• Sorry, it totally slipped my mind. No excuse
• Sorry, I forgot to take care of it. I apologize. I will do it now
• 给对方带来困惑或者误解
• My apologies for not being clear in my last email
• I am very sorry for the confusion. Let me try to explain
• My apologies for the error. I should have been more careful
• 催出对方或给对方的时间太短
• Sorry for the rush
• Sorry for chasing you
• Sorry for giving you such a short notice
• Sorry for the last-minute change
2.比较严重的失误和过错，给对方带来较大的负面影响：写道歉信
• 开头先提到过错道歉：为具体的行为道歉sorry for 而不是sorry
• I want to apologize for my poor behavior at the meeting this morning
• I would like to apologize for providing the wrong data to you and your colleagues last week and causing the confusion
• I am very sorry for what happened during your visit to our campus this morning
• I am sorry that we let you down yesterday
• 如有必要，稍作解释
• I accidentally deleted the document
• I overlooked your email
• Somehow it slipped our attention
• I got carried away by my emotions
• I thought I had double checked the consistency of the data
• I didn't know that your colleagues needed that document so urgently
• 表达后悔和愿意承担责任
• I am very sorry for this mistake
• We were very embarrassed by this error
• I really regret that comment
• There is no excuse for that
• I could (should) have been more careful /respectful/organized...
• We take full responsibility for this mistake
• 对将来作出承诺或提出弥补方式
• I will be more careful from now on
• I will prioritize my work more sensibly in the future
• We will create a procedure to prevent it from happening again
• Please let me know if there is something I can do to make up for my mistake
• 结尾再次表达歉意，或请求对方接受道歉
• My heartfelt apologies again.
• Once again, I apologize for this mistake
• Please accept our sincere apologies
几点小注意：
• 尽量不要找借口
• 不要过度道歉
如果是对方向你道歉：
• 如果你并不生气或者已经原谅了对方
• No worries. It' s OK 或者 It' s all right
• Thanks for the note. Apology accepted
• Thanks for the apology. Let's put this behind us and move on
• 如果你仍然生气或有不满
• I hear you
• Your apology is noted
• 如果你希望对方今后真正重视或改进：提出明确的要求
• We look forward to seeing you attending the meeting on time in the future
• We look forward to receiving timely notification from your company from now on
四.表达关心和慰问
慰问信的常见时机：
• 对方生病
• 对方遭遇困难
• 遭遇不幸或悲痛经历
1> 开头表达自己的难过心情
• I am very sorry to know that you are not well
• My heart sank (或者 my heart was very heavy) when Jamie told me that you had an accident
• We are deeply saddened to hear of the passing of your mother
2>表达自己的关心牵挂或者感同身受
• We're thinking of you and hoping you' Il get better soon
• I want you to know that you're very much on my mind and in my heart
• Please know that we share your sorrow during this difficult time
• Our thoughts go to you and your family members
3>.表达愿意提供帮助
• Don' t worry about your work - we will take care of it
• I want you to know that I am just one call away
• You know I am always available to help
4>.祝愿对方尽快康复，度过难关，节哀
• I hope you' Il be well soon
• Best wishes for a speedy recovery
• We're all rooting for you to get better quickly
• Please accept my sincere condolences
慰问信的几点注意：
• 写信这一行为往往比写信本身更为重要：传递温暖关注行为本身
• 不要有提建议的行为 ：会给对方造成有压力
如果对方向你发来关心和慰问：
Thank you for your concern. I appreciate your thoughtfulness
Thank you Jessie. I appreciate your words. Your kindness and support mean a lot to me
Thank you. It's very nice of you to think of me at this difficult time and I appreciate your thoughts
五.离职告别
告知共事过的同事或者合作伙伴写告别信，感谢他们对你的帮助和支持，告诉他们职位的变化和接替的是谁让对方觉得你非常负责任，留下较好的印象。
1.开头告知变动
Dear colleagues
After working in Amazon for over four years, I have decided to move on and take up a new challenge. It's been a pleasure working with you allI. 不用告知具体的新工作
Dear colleagues and partners
I will be leaving Siemens at the end of July and I would like to thank you for all the support and friendship you gave me in the past few years. 告诉对方离开的时间，感谢对方的支持和友谊
2.告知对方你工作的接任者是谁
• My last working day is July 30 and My colleague Jason Liu will take over my responsibilities. Please contact him for any assistance you may need at Jasonliu@email.com or (+8621) 6688 8866. 有明确的接替者，告知对方具体联络信息
• My manager Wu Jing will fill my void until my replacement gets on board, probably in September. Jing can be reached at liujing@email.com or (+8610) 2121 3333. 没有明确的接替者，告知填补空缺的经理联系方式
3.留下个人联系方式：世界很小，有可能后续还会有联络和共事的机会以便对方找到你。
可以不用个人电话，其他方式如微信号，领英都可，作为后续的人脉
• I would like to stay in touch. My personal email is me@email.com and my mobile phone number is 180-111-3333
• I would love to connect with you on LinkedIn or WeChat. My LinkedIn profile is https://www.linkedin.com/in/davidchen and my WeChat is davidchen123
4.友好的结尾：即便曾经有不愉快，最后的结尾也一定要友好积极的
• It has been a privilege (pleasure) working with you all. I wish you all the best
• Don' t hesitate to reach out if you need me for any help, or When you want to meet
离职信的几点注意：
• 提前几天发出：不要在Last day发出，会让对方觉得有些突然，对方也会有时间和你告别和交接。
• 采用积极的标题：
• Moving On
• Thank You and Farewell
• Let's Keep in Touch
• 不要cc，尽量bcc：收件人想要回复你时，cc很容易reply all造成群发
• 可以单独向对你很重要的人告别
如果别人向你发来离职告别：
• It's been a pleasure working with you. Please stay in touch and I wish you great success in your future career
• Thank you for letting us know. You have been a great colleague and we will miss you around here / You will be solely missed
• While I am sad to know that you are leaving, 1 am happy for you to take on a new opportunity
• May the wind always be at your back 有些诗意的表达，希望你前程似锦
本科小结：
1 表达感谢
• 尽快发出
• 可以抄送更多的人
• 不夹杂其他目的
2祝贺对方
• 表达为对方感到高兴
• 尽快发出
3 道歉
• 尽量不找借口
• 不要过度道歉
4 表达关心和慰问
• 写信这一行为比写什么更重要
• 不要给对方建议
5 离职告别
• 告知他人你工作的接替者
• 留下个人联系方式
• 早几天发出
