1. How to give praise
Well done.
You were in a difficult situation and you handled it well.
So, great job. I am really impressed.
You remained calm, friendly and professional.
Excellent work.
2. Checking information
I just want to make sure that ......
Could you possibly clarify ......
Just to be absolutely clear ......
One thing I wasn’t sure of was ......
Meeting you tomorrow, bye.
