作为领导,我们经常说要开放地倾听别人及其想法。实际上,我们可能会带着自己的议程,希望能尽快要传达的推送出去,...最后都设有达到真正的开放。
How often when we say we openly listen to others for ideas, we practically start with our own agenda, things we want to convey quickly to the team,... and end up dysfunctional?
我最近在学习一个词叫 Attention Currency. 它的意思是如果我们能真诚地先关注别人,对方会同样甚至多倍的回报关注我们。所得到的利益与money currency 流通货币是同一性质。还有,如果能持之以恒去关注别人,流通关注attention currency 只会增值,不受外界如金融危机的影响而破坏。
Recently, I am studying a term Attention Currency, which simply means that if you can authentically attend to others, others will attend to you in multiple times, the benefit generated is comparable to the money currency, while it will only appreciate when you keep on doing it and it will not be destroyed by external circumstances like financial crisis.
我看到真诚关注与有效沟通的相互促进关系。而对别人关注是一份选择。当我们选择做起来时,它会改变我们的态度,引发积极行为並对我们的际遇産生改变。所以关注是根本,我可以用“恭敬心”来更好的描述它。在数千年的中华文化中,对父母恭敬名孝,对师长、上级恭敬名敬,对其他人及动植物恭敬为仁爱,对国家及单位恭敬名忠,而对朋友恭敬为义。有了恭敬心就能超越贡高我慢!
I see the link between authentically attentive to others and effective communication. Attention is a choice you can make and perform and it affects our attitude and then behavior, so it is fundamental. In Chinese, it is called 恭敬心。It encompasses respect and is a counteract of arrogance.
从道到术,只有能具备对别人的关注才可应用有效沟通的多项技能如深度倾听,有力发问,总结,及达成协议及承诺等。
Only with this fundamental, can can talk about effective communication and the various related skills, like deep listening, asking inviting question, summarizing for agreement and commitment...
当能达到有效的双向沟通时,会出现以下的奇妙效果:原来的预设立场的无效沟通循环会被打破,被新思维及可行动的方案所替代。
When we get to effective two-way conversations, the real magice is that they break the cycle of predictable, ineffective communication, replacing it with fresh thinking and actionable solutions.
当领导者真诚地关注別人所看,所想及所感受到的时,而不是为了另一种使别人赞同的手段时,团队会因为得到相应的心理安全感,信息及洞见,她们便能做出更好的决定。
When leaders are genuinely interested in what others are seeing, thinking, and feeling — not as a way to get buy-in, but because the group has phycological safety, information and insights they need — they make better decisions.
这样的领导也会得到相关人等着支持,因为大家都能看到整个计划及安排的共同利益。
当领导愿意先接受别人的影响(关注他人),他人也会更开放地接受领导的影响了 (被别人关注)!
And such leaders are more likely to earn the buy-in of those involved, because everyone sees the merits of the plan. When leaders engage with a willingness to be influenced (attentive), others are more open to being influenced (attentive to you) as well.
除了领导外,成功专业教练过程也是基于互信的。作为教练,我们如何打开这个关注的开关?如果转化一个普通的认识为信任关系,从而对方愿意与你开展约谈並且把他们最关心的家庭及事业与你深度探索?
Successful coaching is based on a trust relationship. Without trust there is no start sand growth of an all weather relationship. How does one throw that attention switch? How do you transform a casual acquaintance relationship to become a trust relationship where a client will trust you with their most precious family business etc. that must be based on this attention or trust currency.
这是一个keystone 基石的提问???给于每个教练。Keystone decision 基石决定是指一件事,如能开展,便能引发正向的连鎖反应导致预期成功。它改变原来轧跡及在改进路上提升前行速度。
That is the keystone question for every coach and service professional advisor. That keystone is the key decision that if done properly starts the chain reaction to all good things. It changes the trajectory and the velocity on that improved trajectory.
~感谢 My grateful thanks to Nicholas Chen and James Warner for their sharing of insight and information sources.
Joseph 陈宝权