Could you help me with this customer, Angela?
Nooooooo, problem!
I spined out towards the meeting room, one picky customer was arguing for refund. Btw background knowledge, he invested in one financial product which caused him around 100,000 RMB lose at that moment, temporarily.
''Shut up! Here's your money, get out of the door, and never be back!' ,The hero inside my mind told me this.
However, the moment I step in, "Hi sir, I am Angela, the managerer of Olivia, could you kindly give 3mins, let me know what is exactly going on here ?"
Oh Noooooooooooo, Shame on me!
Two incentives here, one is I am not her manager, but could not stand her begging for help.
The other thing is I don't have the money to refound!
1h later, the prolonged tough talk with her customer ended up with an agreed solution by my skillful negotiation.
Oh yeah! Done! I jumped happily back to my desk. Oh Noooooo,Looking at my workloads. files of documents. Another relentless night started. On reflection, I regreted very much!
Come on, Angela, what were you doing ?What you wanna do? Am I a Buddha? Keep in mind you are not a real angel! While I was blaming myself hardly, another two hours passed.
My procrastination of my own job is incurable ! Oh Noooooooooo, my stupid heart! Don't know. I even let it go!
Time flies, one month passed, Olivia came to me with a cup of coffee:" Angela, Thank you soooo much, I've been the top sales this month. Great thanks. I really learn a lot from you last time I watched you deal with tough customers.!'' ''Congratulation! You a quick learner , you worth it.... " Before I finish my words, she had already danced off down the road! Staring at her figure, Oh nooooooooo
I rised up a great competitor! Nooooooo. Procrastination of my own's, but so supportive for others. Good job, angela!
Since then, whenever I was asked for help, I say "No" Sorry, I became smart ! Top sales only belonged to me! The next year, Olivia became the manager of our new brunch which was supposed to be me as planned the year before. Since my boss thought I was going to say “No” again
Dear friends, you always have the right to say no to anything. From my perspective, do say no to your own negative thoughts!
