Vocabulary【How to Behave on a Call】
respectful
To be respectful means to show politeness or care for others.
You can be respectful in a business phone call by using polite language.
For example:
May I put you on hold?
I'm sorry to keep you waiting.
He's away from his desk. May I have him return your call?
Don't use expressions such as: "He's not here. Call back later," or "I don't know where he is."
punctual
To be punctual means to do something on time.
If you have scheduled a phone call at two, you need to make that call punctually.
If you call too early or too late, it may seem that you don't value someone's time.
concise
To be concise means to provide information clearly and briefly.
People may get impatient if you talk for too long.
To be concise, you should focus on the main purpose of the call.
positive
To be positive means to try to improve a situation or offer help rather than doing nothing.
Using positive language is important when answering a customer's questions.
For example, instead of saying "I don't know" you can say "Let me find that out for you right now."
explicit
To be explicit means to tell someone something in a clear and direct way.
When asking for something on the phone, be explicit so the other person knows exactly what you want.
For example, you can say, "The reason I'm calling is ..."
Question
- What may happen if you call too early or too late?
> It may seem that you don't value someone's time. - By using polite language during a phone call, you will show that you are
> respectful to others - What helps other person know exactly what you want?
> being explicit - Which is an example of positive language?
> Let me find that out for you right now.
