People are eager to express their opinions and get their voices heard.
You should spend time on familiarizing yourself with the surroundings, with the company’s regulations, and with your coworkers’ job and their working styles.
How to be a good listener?
- Do not interrupt while people are talking.
- You should also learn to watch the body language of the person you are talking with, including his gestures and facial expressions, and pay attention to his tone. This will help you listen more effectively.
- Listen to warm reminders from predecessors.
Benefits of being a good listener
- Active and effective listening can help us to improve our performance in the workplace.
- understand the speaker’s intentions accurately
- acquire the information you need to do the next task
- reduce misunderstandings and misinterpretations
- accomplish the tasks at hand quickly and efficiently
- reduce do-overs
- build trust among team members
谈话时，我们要适当地做出一些语言上的反馈，以表明我们对谈话者所说的内容感兴趣，我们正在认真倾听，鼓励他/她继续谈下去。比如说： “Uh-huh.” “嗯/噢。” ； “That’s interesting.”；“有意思。” “Oh, I see.” “哦，我明白。” ； “Right.” “是的/对的。” 当你对谈话者所说的内容特别感兴趣时，你不妨反应更强烈一点： “Really?” “真的吗？” ； “Wow! That’s amazing!” “哇！太棒了！” ； “That’s incredible!” “真是不可思议！” 如果你没听明白，你可以说： “I’m not sure what you mean. Can you explain that?” “我不确定你的意思是什么。你能解释一下吗？”或者“Could you repeat that?”/“Could you say that again?” “你能再说一遍吗？” ， “What do you mean, exactly?” “你的确切意思是？”如果你不确定你是否听懂谈话者的意图，你不妨向他/她确认： “Do you mean … ?” “你的意思是不是……？” ， “It sounds like … ” “听起来，你好像是说……？” ； “Let me make sure I’ve got this right.” “让我来确认一下，我是否听明白了。”
