Massage the Message

Words are only part of how and what we communicate, of course.Attitude, energy, and mind-set all come through to others and have an impact. And as we’ve mentioned, our words and our behavior feed off each other. If you make a conscious effort to change the way you think about something, your speech will reflect it. If you put an effort into speaking a certain way, eventually your thoughts will reflect that. Aside from actually saying the words “Yes, and,” thinking in the “Yes, and . . . ” philosophy will change the intonation of your speech: your tone, your cadence, your inflections.

当然，言语只是我们沟通方式和内容的一部分，态度，活力和思维定势都会传给他人并产生影响。正如我们所提到的，我们的言语和行为相互影响。如果您有意识地努力改变对事物的思考方式，您的言语就会反映出来。如果您努力以某种方式说话，最终您的想法将反映出这一点。除了实际说出“是和”一词外，还要思考“是和……”一词。。。哲学将改变您演讲的语调：您的语气，节奏，变化。

And speaking that way reinforces the mind-set. When we have a positive mind-set we speak a certain way with a lighter cadence, a more energetic rhythm, and a more positive word choice. If we have a negative mind-set our cadence again reflects it. The words themselves sound negative and weighted, like they’re slogging through the mud on the way to a shift in the salt mines. Being aware of the impact you have on others means being aware of what your brain and your mouth are doing.

这样说可以增强思维定势。当我们拥有积极的心态时，我们会以较轻松的节奏，更充满活力的节奏和更积极的单词选择以某种方式说话。如果我们有消极的心态，我们的节奏将再次反映出来。这些词本身听起来很消极，而且很沉重，就像他们在通往盐矿的途中在泥泞中苦苦挣扎一样。意识到自己对他人的影响意味着意识到自己的大脑和嘴巴在做什么。

We have said that in “Yes, and” communication the “Yes” represents unconditional acceptance of an offer, not thoughtless acceptance of an action. It means accepting what is happening in the moment. In practical terms this means that you should not mentally jump ahead to judge something that’s being expressed in that moment. Deal with this offer in the present and allow actions and reactions to spring directly from that. That kind of attentive mind-set communicates a respect that translates into positive energy. In turn, that positive energy has an impact on how business gets done.

我们已经说过，在“是，然后”沟通中，“是”表示无条件接受要约，而不是无意中接受了一项行动。这意味着接受当前发生的事情。实际上，这意味着您不应该在思维上去判断那一刻正在表达的东西。立即处理此提议，并允许采取的行动和反应直接从中产生。这种专心的思维定势传达了一种转化为积极能量的尊重。反过来，这种积极能量也会影响业务的开展。

We all know people who can walk into a situation that seems dire  and their very presence makes the situation seem lighter, the problems-at-hand solvable. With that kind of presence in the room hard work becomes exciting and every challenge becomes a means to an achievable goal. Positive energy increases the possibilities for success. On the other hand, I’m sure we also know people who can walk into a light,positive,happy environment and immediately suck the energy out of it. That kind of person makes what might have been exciting challenges now seem like dead-end problems. String enough of these positive or negative moments with positive or negative people together, and you’ve got your positive or negative corporate culture. 

我们都知道，有人会陷入困境，他们的身临其境会使情况看起来更轻，可以解决当前的问题。有了这样的存在，艰苦的工作变得令人兴奋，每一项挑战都成为实现目标的一种手段。正能量增加了成功的可能性。另一方面，我敢肯定我们也认识那些能够走进一个明亮，积极，快乐的环境并立即从中汲取能量的人。那种人使得本来令人兴奋的挑战现在看起来像是死路一条。将这些积极的或消极的时刻与积极的或消极的人联系在一起，您便拥有了积极的或消极的企业文化。

Any business increases its chances for success when it is full of great people passionately performing at the top of their intelligence and bringing the best they can, authentically and honestly, to any situation. In that positive environment employees feel they are enthusiastically on the same team and working toward a mutual objective. “Yes, and” is a tool that can help you make a positive environment.

任何一家公司都充满了伟大的人才，他们会尽自己最大的能力热情地发挥自己的才能，并在各种情况下真诚地，诚实地提供最好的人才，从而增加了成功的机会。在这种积极的环境中，员工们感到他们热心于同一个团队并朝着共同目标努力。“是，并且”是可以帮助您营造良好环境的工具。

If “positive energy” sounds like we’ve gotten touchy-feely, think  about the concepts of “inspiration” and “motivation” and tack them to any number of real-world encounters. When you deal with somebody who’s great at what they do—a teacher, doctor, flight attendant, waiter—and they communicate that competence in words, attitude,and energy, they influence you in a positive direction and your load is lifted.

如果听起来“正能量”听起来像是我们有点费劲，请考虑一下“灵感”和“动机”的概念，并将其适用于许多现实世界中的遭遇。当您与擅长工作的人打交道时，例如老师，医生，空姐，服务员，他们通过语言，态度和精力交流这种能力，他们会朝着积极的方向影响您，减轻您的负担。

 You feel that whatever problem being approached can be dealt with effectively. This person inspires you and the interaction is enjoyable, creating an intrinsic motivation in you to work with that person again. If you’re treated rudely by waitstaff and negatively influenced,you’ll probably not be spending money at that restaurant again, no matter how tasty the roasted chicken is. In business all that positive or negative energy ends up having a real dollar value.

您认为正在解决的任何问题都可以得到有效处理。这个人激励着你，互动很有趣，为你创造了与该人再次合作的内在动力。如果您受到服务员的粗鲁对待并受到负面影响，那么无论烤鸡多么美味，您都可能不会再在那家餐厅花钱了。在业务中，所有正能量或负能量最终都具有真实的美元价值。