【发现需求】
he was eager to embrace any new methodology that would help him in his quest to make MRIs less frightening for young children.
【选择方法】
By applying human-centered design methods in his own work, Doug believed he could come up with a better solution for children—and he was determined to make it happen.
【设计改良前的研究】
He started by observing and gaining empathy for young children at a day care center. 观察儿童
He talked to child life specialists to understand what pediatric patients went through. 与儿童专家沟通
He reached out for help from people around him, including a small volunteer team from GE, experts from a local children’s museum, and doctors and staff from two hospitals. 获取尽可能全面的信息
【prototype&pilot】
Next, he created the first prototype of what would become the “Adventure Series” scanner and was able to get it installed as a pilot program in the children’s hospital at the University of Pittsburgh Medical Center.
【最终方案】
Doug把MRI检测机改装成了一个冒险乐园，几乎没有设计科技的复杂改造，只是对它进行了“装修”。
给孩子安排静态角色，同时给体检的医生也安排了一个角色，引导孩子开启冒险之旅。
Doug helped transform the MRI suite into a kid’s adventure story, with the patient in a starring role.
【结果】
病人： 恐慌情绪降低，乐趣增多
The little girl came over and tugged on her mother’s skirt. “Mommy,” she asked, “can we come back tomorrow?”
医院：对麻醉医师的需求降低，每日可安排的检测案例增多
【经验】：积极地去尝试各种可能的解决方案+改良无止境+Human-centered Design
