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文章来源：前程无忧培训部

三种方法避免你成为令人讨厌的领导

当这名当事人与我分享她的故事时，我正与她进行一场领导力培训。我们可以从她所经历过的缺乏领导力的案例中吸取教训。

几年前，这位女士曾在一家咖啡厅做一名服务生。假期即将到来，她询问经理，想要将商店装饰一番来显现节日的氛围。虽然现在已经是商店下班的时间，但她告诉经理，自己很愿意留下来做这件事情。不过在此之前，她从未做过类似的装饰工作，所以不清楚具体该做什么，她的经理只留给她一句话就离开了：“你可以的！”

商店关门之后她呆了一会并将假期装饰品都摆了出来。花了一些时间装饰完毕后，她觉得还不错，然后就离开了。

当这位女士第二天走进商店的时候，她非常惊讶，之前做的装饰都被重新摆放了！当她就此事询问经理时，经理的第一句话便是：“你所有都装饰都摆放错了，你没有按照书上的要求做！”

“什么书？”她问道。

“在我车里的一本书，我可能忘记给你了。”

 在合适的时候，帮助下属取得成功（注意不要在下属取得成绩之后）

与你想象中一样，这位年轻的女士沮丧的离开了。每天类似这种糟糕的事情会发生很多次。在我看来，这位经理也并不是有意忘记把这本书给下属。遗憾的是，下属并不知道你的意图是什么——他们只看到了你的行为。

如果你是一名经理，请时刻记住下面这三点来帮助你的员工获得成功。

1. 做好自己的本职工作，检查并了解你的员工是否能胜任你所布置的任务，如果他没有经验，请先教会他们怎么做！

2. 表扬员工的进步、肯定他们的学习能力与成果。

3. 请永远不要责备一个正在学习的员工！

由于你欠缺领导力，优秀的员工会感到沮丧甚至演化为辞职。请牢记，你的第一位、也是最重要一位的客户，就是你的员工！

3 Ways to Avoid Becoming anExasperating Manager

I was working with a client recently on implementing leadership training into her organization when she shared this story with me. We all can learn a lesson from the lack of leadership she received.

Years ago,the woman had worked as a barista at a coffee house. The holidays were just around the corner and she was asked by her manager to get the store ready for the holidays. It was almost closing time and she told her manager that she was happy to stay late and get it done, but also that she had never done displays before and wasn’t quite sure what to do. Her manager responded with a quick, “You’ll be fine,” and left for the night.

She stayed for a few extra hours after closing and put all of the holiday decor on display. It took a while but she got it done and thought it looked good.

That’s why she was so surprised when she walked into the store the next day and saw that all of her displays had been completely rearranged. When she asked her manager about it, the first thing he said was, “You set it up all wrong—you didn’t follow the book.”

“What book?” she replied.

“The book that is in my car—I guess I forgot to give it to you.”

Use behaviors that help (and especially don’t hinder) performance

As you might expect, this young woman walked away feeling frustrated. The sad part is how many times this happens to people in their jobs every day. I don’t think managers intentionally forget to give employees the book, but unfortunately, employees don’t know what your intentions are—they only see your behaviors.

If you are a manager, keep these three things in mind to set your people up for success:

1. Do your homework. Check to see if employees have experience with what you are asking them to do. And if they don’t, teach them.

2. Praise employees’ progress or redirect them if they are still learning.

3. Never reprimand a learner.

Don’t frustrate, or even lose, good employees because of your lack of leadership. Remember, your first and most important customers are your employees.

翻译：Joan 出处：美国肯·布兰佳公司