Dear sir or madam,
As a ordinary customer I am writing this letter to make a formal complaint about your product.
Two week ago , I bought a electronic dictionary from your online on Taobao ,which cost me 1000yuan . But after reseiving the product, I found that there is something wrong with it , the touchscreen of the electronic dictionary doesn't fiction properly. I checked several times , but I could not find the solution to this problem . Thus , it is necessary for you to look into the matter . How about changing a new one for me?
Thanks for your attention to this letter.
