1. Business Process Mapping is a way to visualize what a business does by taking into consideration account roles, responsibilities and standards.
While BPM is from the perspective of business,
Customer journey mapping is from the perspective of the customer.
2. What is INVEST?
- Independent: no overlap, order is okay
- Negotiable: No contract nor spec, details can change
- Valuable: Incremental benefit to someone
- Estimable: Relative size to other stories
- Small: Should not be bigger than an iteration
- Testable: Should be able to tell if it's done
3. Part of INVEST applies to epics
- Independent: no overlap, order is okay
- Negotiable: No contract nor spec, details can change
- Valuable: Incremental benefit to someone
4. Detailing an epic or feature
Narrative
As a ...[Actor] Should be a human user, not a service or system
I want ... [Feature] Should be expressed from the user's perspective
So that ... [Benefit] Should be measurable !!! ("Should not have to re-enter personal details", not "Check out faster") Sets objective for the success of the future
5. Epics contain a Title, Business Context, Scope and Narrative
