1）Actually,most researchers say people open up pretty easily,maybe because there are often ......workplace.

2)OK.So one of the challenges that faced ancient civilizations like Eygept was time keeping:calenders.When you......grow food for whole cities of people,it's important to plan your......right time.

3)So,today we look how the Eygeptians address these problems.In fact,they ended up using two different calenders.One key track the natural world or their agricultural concerns.And another one they used to keep track of the business functions' kindom.

4)The success of agriculture system depended upon knowing when the ......change.So naturally,their first calender was divided up into three seasons,each based on ......changes in......and harvest.

5)And afterwards during the season of ......the water......or ......and allowing for planting......across.And finally,the time of years would arrive when the......produced crops such as ......fruit or already harvest.

6)And today's lecture I'm going to talk about what can go wrong when businesses try to copy their own best practices.One business has successfully introduced process,managing their ......bank or selling a new product.The parent organization naturally wants to repeat that success and capture ,if possible,on a bigger scale.

7)The goal then is to ultalize existing  knowledge and not to generate new knowledge.It's ......that activity ......but actually happens more often as a matter of fact.

8)Let's consider one reason for failure .Placing too much trust in the people who are running successfully in operation,the experts shall say.Managers who want to employ existing knowledge typically ......by going to be an expert ,such as the person who is designing and is running unsuccessfully a department store and picking their brains.

9)Now,this approach can be used if you want to gain a rough understanding of the particular system or understand  smaller isolated problems.The trouble is even the expert doesn't fully grasp the whole thing,because when it comes to complex systems,the individual components of the process are......

10）For instance,a lot of details of the system are visiable to managers,some may be difficult to describe ,learn the job and well known by workers perhaps by impossible to describe the way the way helpful.There are something that people know or do......