1. How to offer help?
Let me help with your coat.
Can I give you a hand with your scarf too, Mr Smith?
Is there anything I can do?
Let me help.
Can I give your a hand?
Give me a shout if you need anything.
2. Saying you are sorry
I am really sorry to hear that, Mr Smith.
That is totally unacceptable.
It must have been very inconvenient for you.
You have my word that we will sort this out.
And we could include some of our latest-edition imitation oranges to make up for the inconvenience.
I promise you, it won’t happen again.
Looking forward to hearing from you soon. Kind regards, Arya.
