目的：清晰、高效、换位的书面沟通（Effective email writing=formulaic patterns+clear thinking+empathy）
厘清思路：谁是收件人、写作目的是什么（开头第一句话、标题里体现自己的目的）、有哪些必写细节？（帮助解决问题）
【感觉这个在任何写作都是适用的：针对读者、针对自己的表达目的来写自己的文章 有这个自问更能让自己注意文章的逻辑性。】
Title: Shared ride overcharge and refund request.
【知晓相关性 点开邮件 对邮件内容有预判 斟酌细节（时间 金额 人名）】
【[Urgent]紧急邮件】
Other version：
An UberPOOL Fare Issue（模糊 不知道问题到底是什么）
Complaint letter asking for a refund of $9 （还是没有说清楚问题）
Refund request from Kate（Kate 其实没有必要写）
TO Who It May Concern:/不知道是谁，略正式/
[Other Version:
Dear Sir or Madam （Sir/madam ×）
Hello Uber support team，
Hello Uber customer service team，
Hi/Hello there，]
I am writing to report an overcharge and request a refund. For your reference, my email address linked to Uber is.....
【overcharge点明问题 要求是request a refund】
Yesterday afternoon I made an Uber shared ride request which was priced at $6. As the iPhone app interface didn't show "request confirmed" or a similar notification, I called the driver Daniel to double-check【recheck书面 但其实口语的double-check也可以 /trible-check的故事/】 first that he confirmed the request, and second it's a shared ride. After I got off the car, I realized the shared ride cost me $15, not $6.
【描述事件】
Attached is the e-receipt, I would like to request a refund of the over charged portion, i.e.$9, if not a full refund.
【重申诉求】
Looking forward to hearing from you. Thank you so much!
Yours，
Kate
【信息排序很重要，什么应该先交代？
Since no order confirmation was shown on my iPhone appm I called Daniel the drver in advance to confirm the ride and the estimated price（$6）
【表达的准确性
After the ride, however, I found the cost was $15, not $6, as was suggested/shown.
【过于正式
This is to bring to your kind attention that my shared ride with fee problems.→其实没必要这么正式
好的表述大赏：
I reckon this incident was a simple and excusable mistake and request a refund of $9.
I believe I was overcharged on my latest trip.
I would like to bring to your attention to a miscaculated order.
I believe this extra-charge to be an error.
I believe this abnormal order will be dealt with promptly and properly.
This is Kate, and I am writing to request a refund for the overcharged amount/portion from Uber.
I am writing about a fare dispute of my last trip.
Order details are listed below for your check/reference.
My complaint is about the huge difference between the estimated riding price and the real price. I am asking for the refund or reasonable explanations.
I want to apply for the refund, since the actual payment($15) wasn't reasonable.
I paid $9 more than the eatimated payment which was shown only $6 WHEN I ordered a shared ride.
