关于写作英文信的三件事：一、更新问题清单；二、原版与修改版、Justin版对照；三、总结写信套路
第一件事：这次直播讲退款信的写法，我把自己的版本修改了一下，也更新了自己的Checklist（pictured）。
第二件事：三个版本
原版：
Subject: Complaint letter requesting a refund of $9
November 19, 2018
Dear Sir or Madam,
I am a dedicated user of Uber. Yesterday afternoon, I took a shared ride with Uber in San Francisco. I called Daniel the driver in advance to confirm the ride and the estimated price ($6) since my iPhone app failed to record that my order was accepted. It was found later that the ride cost me $15 instead of $6.
I reckon this incident was a simple and excusable mistake and request a refund of $9. Please find attached my electronic receipt. My Uber account is go_phenomenal_english@gmail.com.
Thanking You.
Yours truly,
Kate Wing
修改版：
Subject: Shared ride overcharge and refund request （标题修改，增添信息）
November 19, 2018
Dear Sir or Madam,
I am writing to report an overcharge and request a refund(开门见山提出诉求).For your reference, my email address linked to Uber is go_phenomenal_english@gmail.com.(给联系方式)
I am a dedicated user of Uber（信息多余）. Yesterday afternoon, I took a shared ride with Uber in San Francisco. Since no
order confirmation was shown on my iPhone app,(主要信息前置) I called Daniel the driver in advance to confirm the ride and the estimated price ($6)since my iPhone app failed to record that my order was accepted. It was found later that the ride cost me $15 instead of $6.
I reckon this incident was a simple and excusable mistake and request a refund of $9. Attached is the e-receipt. (简单的表达)Please find attached my electronic receipt. My Uber account is go_phenomenal_english@gmail.com.
Looking forward to hearing from you. （提醒对方回信）Thanking You.
Yours truly,
Kate Wing
Justin’s version:
第三件事：写英文信的套路
Rule of thumb:
具体举措：
一、标题：
好的标题可以让收件人：1快速知晓相关性，点开邮件2对邮件内容有预判，快速回应
我的问题：信息量不足， complaint letter的表达多余（中式思维？）
对症下药：
标题应包含邮件的Keywords: shared ride,overcharge, refund request
二、称呼：
不知道对方身份，可以使用（注意标点！）：
To Whom It May Concern:
Dear Sir or Madam,
Hello Uber support team,
Hello Uber customer service team,
三、第一段（总）：
陈述目的（与标题呼应）、交代个人联系方式。我的原版缺失这一段，不能省！(已列入问题清单)
四、主要内容（分）：
描述事件，交代细节，换位思考。注意措辞清晰、客观、简洁。我的原版重要信息未前置，已列入问题清单。
五、收尾段（总）；
重申诉求，信息要一目了然。
六、 提醒与致谢
我的原版只有致谢，忘了提醒。
七、署名
标配：Yours,
全名
总结：做完三件事后，以后读英文信件、自己写英文信件都可以及时的反馈，搜集好的表达，be mindful（你可长点儿心吧）。
