最高目标:挖掘客户需求or分析客户信息
最低目标:让客户记住自己
打电话六步骤:
首先,找到联系人:
举例
Hello,may I speak to Scot?
Yes,this is Scot speaking.(可以说speaking)
this is Linda calling from China.We are doing TOYS for 13 years.
第二 与客户寒暄
What's the weather like in your country?
very good ,it's sunny.
Great,its also sunny here ,I like sunny day ,hehe.
第三进入正题,问客户对产品的看法,探听客户需求。
Scot, we have a new toy coming out ,many customers like it ,did you receive my Email?
No,I am very busy,which Email?
I sent it again 1 min ago,can you check
Email Topic is "Dear scot,new toy quotation from linda.
tips:一般刚发的邮件客户都会很容易找到,能让客户当场打开是最好的。
ok yes,it looks good,how much
around usd 15,but depends on your quantity.
ok
how do you like it?
its good,but price is high
what is your prce range
we need toys around 10-15usd