Actions and Change行动和改变

To replace something means to put something else in its place.替换某物的意思是把别的东西放到它的位置上。

When something gets old and begins to break down, it may need to be replaced.当某样东西变老并开始损坏时，它可能需要更换。

The person whore places some one is the person's replacement.代替某人的人就是这个人的替代者。

When a person leaves a company, the person may need to be replaced by someone else.当一个人离开公司时，这个人可能需要被其他人替代。

To tear something down means to break it apart.   To tear something down的意思是把某物拆开。

To tear a person down means to hurt them by saying negative things about them.To tear a person down的意思是说某人的坏话伤害了他。

When the old school building was torn down, it was replaced by a hotel.当旧校舍被拆除时，取而代之的是一家旅馆。

It may take a long time to tear down a big building.拆除一座大楼可能要花很长时间。

When the old school building wastorndown, it wasreplacedby a hotel.当旧校舍被拆除时，取而代之的是一家旅馆。

To construct something means to build it, or put it together.构建某物意味着构建它，或者把它放在一起。

Large construction projects include buildings, bridges, and organizations.大型建设项目包括建筑物、桥梁和组织机构。

The opposite of constructive, is destructive.建设性的反面是破坏性的。

The earthquake destroyed several buildings and left many people without homes.地震摧毁了几座建筑物，使许多人无家可归。

The opposite of “construct” is “tear down”" construct "的反义词是" tear down "

Destructive comments in a discussion can be very negative and cause bad feelings.在讨论中，破坏性的评论可能是非常消极的，会引起不好的感觉。

To be constructive means to help build an idea or process by contributing  something helpful, such as positive feedback.有建设性是指通过贡献一些有用的东西来帮助建立一个想法或过程，比如积极的反馈。

To organize something means to arrange things in an orderly, logic way.组织某物意味着以一种有序的、逻辑的方式来安排事物。

An organization is something that has a logic structure, such as a well-managed company.组织是具有逻辑结构的东西，例如管理良好的公司。

Some people are poorly organized, so they have a hard time finding things.有些人组织能力差，所以他们很难找到工作。

When things are not arranged well, you need to organize.当事情没有安排好，你需要组织。

An event or party can be well organized, poorly organized or completely disorganized.一项活动或聚会可以组织得很好，也可以组织得很差，或者组织得很彻底紊乱。

They are too disorganized to get anything done on time他们太没有条理，不能按时完成任何事情

To support something such as an idea is to help add strength to it.支持一个想法就是帮助它增加力量。

The opposite of support is to undermine or weaken.支持的反面是破坏或削弱。

To work undermine someone means to against them, or make them less support.逐渐削弱某人的意思是反对他们，或者使他们得不到支持。

To work against someone means to undermine them, or make them less effective.意思是破坏某人的工作，或者降低他们的工作效率。

If you support someone, it means you are trying to help them succeed.如果你支持某人，这意味着你在努力帮助他们成功。

Types of Information类型的信息

Public information is available to anyone who wants to know it.任何想知道的人都可以得到公共信息。

If a store is opened to the public, it means anyone can come in.如果一家商店对公众开放，这意味着任何人都可以进来。

Many people make money by investing in public companies.许多人通过投资上市公司赚钱。

A public company makes its shares available for purchase by any investor.上市公司的股票可供任何投资者购买。

Private information is not open to everyone, but is only available to trusted friends or family.私人信息并不是对所有人开放的，而是只对信任的朋友或家人开放。

Information about one's secret hopes and dreams is usually private.一个人的秘密希望和梦想通常是私人的。

The password to your bank account is private information.你的银行账户密码是私人信息。

Most people keep their personal information private.大多数人都对自己的个人信息保密。

Confidential information is secret information.机密信息就是机密信息。

Confidential information is not supposed to be shared with others.机密信息不应该与他人共享。

The details of a secret design or how a company makes decisions are often confidential.秘密设计或公司决策的细节通常是保密的。

Revealing confidential information may be illegal.泄露机密信息可能是违法的。

Gossip is information that is often exchanged because it's exciting or fun, even though it may not be true.八卦是人们经常交换的信息，因为它令人兴奋或有趣，即使它可能不是真的。

Office gossip is often entertaining, but it can also be damaging.办公室八卦通常是娱乐性的，但也可能是破坏性的。

Gossip may hurt or embarrass the person being gossiped about.说闲话可能会伤害或使被说闲话的人感到尴尬。

When people gossip, they may hurt someone by spreading false or embarrassing information.当人们说闲话时，他们可能会传播虚假或尴尬的信息来伤害别人。

Opinions are what people think or feel about something, as opposed to factual information.意见是人们对某事的想法或感觉，与事实信息相反。

Factual information is based on facts or evidence, but opinions are what people think or feel.事实信息是以事实或证据为基础的，而意见是人们的想法或感觉。

Opinions often differ, and when they do people may argue.意见往往不一致，当他们这样做的时候，人们可能会争论。

Someone’s opinion is what they think or feel about something.某人的意见就是他对某事的想法或感觉。

A Customer Complaint

Is this the Ace service center?

Yes, it is sir.

May I help you?

Yes, I'm calling to complain about your service.

Certainly sir, I'm sorry to hear that.

Let me see if there's something I can do to help you.

Please tell me what happened.

I ordered a new washing machine on your website.

It was more than a week ago.

Why is the customer calling ? to complain about something

Before you go on, may I have your order number please?

Sure, it's abc1005.

And may I have the last 4 digits of your social security number?

I don't have a social security number.

I'm an illegal alien.我是非法移民。

Very funny sir.

OK, then what is your first pet's name?好吧，那你的第一只宠物叫什么名字？

Mr. Kitty.

Before you go on means before you continue.

OK, I see your all information.

Now, what's the problem?

I ordered the washing machine and paid for it.

Then I chose a delivery date from a set of choices.然后我从一组选择中选择了一个交货日期。

It was supposed to be delivered today, but it's still not here.

Did anyone contact you?

No, I haven't received any messages.

I'm sorry to hear that sir.

What was the customer expecting to happen today? He was expecting the washing machine to be delivered.客户希望今天发生什么？他在等洗衣机送来。

I see here that the washing machine you ordered hasn't arrived in our warehouse yet.我看到你订的洗衣机还没到我们仓库。

It can't be delivered until next week.要到下周才能交货。

You don't even have it yet?

Why haven't I been notified?

I took time off from work to be at home today.今天我请假回家。

Where is the washing machine? it's being shifted to their warehouse.

Why did he take time off from work? He stayed at home because he was expecting the delivery.

You should have been notified, by phone or email.你应该通过电话或电子邮件得到通知。

I wasn't.

I haven't received any notification.我没有收到任何通知。

This is very upsetting.

I understand, sir.

I'm really sorry for this.

Being sorry isn't enough.

I'm really upset.

This is no way to do business.

Yes sir, I understand.

How does the customer feel? He is really upset.

I can send you a 50 dollar gift coupon as a way to express our appreciation for your patience.我可以给你寄一张50美元的礼券来表达我们对你耐心的感谢。

I don't care about the money.

I don't blame you of course, but I want you to know how disappointed that I am with Ace.我当然不怪你，但我想让你知道我对艾斯有多失望。

I expected much better service.我期望得到更好的服务。

What does the service from presentive offer to do? She offers to send the customer a $50 gift coupon.

I'm really sorry sir.

Is there anything else I can do for you?

Yes, there is.

I'd like to cancel the order and get a refund.我想取消订单并退款。

I'm sorry to hear that sir, but I understand.

I'll see to it that you get your refund.

How long will it take before I get the refund？

You should see the credit on your next month's credit card billing statement.你应该在下个月的信用卡账单上看到信用卡。

Thanks for your help.

You're welcome sir, and once again, please accept my apologies.

What does the customer finally decide to do? he cancels the order.