有些国家（大多西方国家）酒店和中国有一点不同：不提供牙膏牙刷，拖鞋。友情提醒：自己提前准备好。如果吃好喝好准备睡觉才发现没有牙膏牙刷，那么大概率晚上要用手指头蘸白水刷牙了。 因为那时候大部分超市都关门了，如果住的不是星级酒店，酒店前台也早就下班了。

至于为什么西方酒店不提供这些小物件。大概是因为这些服务没有列入酒店评级标准，而且有利于环保，酒店也就没有必要多此一举。

入住酒店常用单词和短语如下：

常用单词

Reservation - 预定

Check-in - 办理入住

Check-out - 办理退房

Room - 房间

Key card - 房卡

Lobby - 大厅

Reception - 接待处/前台

Breakfast - 早餐

Wi-Fi - 无线网络

Amenities - 设施

Gym - 健身房

ID - 身份证件

实用短语

I have a reservation - 我有预定

I'd like to check in - 我想办理入住

I'd like to check out - 我想办理退房

Where is the breakfast served? - 早餐在哪里提供？

What's the Wi-Fi password? - 无线网络密码是什么？

Can I have a late check-out? - 可以延迟退房吗？

Is there a gym? - 这里有健身房吗？

Please don’t disturb - 请不要打扰

场景与案例

住宿过程可以简单分三个部分：办理入住；居住期间可能遇到的问题，比如空调，电视机不工作；退房。

办理入住流程和国内一样：出示预定信息，核实证件，拿到房卡。同样，只要听懂一两个词，就知道前台需要什么。大部分时间，只需要回答Yes，No， Thanks 就足够。

入住期间遇到的问题，绝大部分都是日常问题，都有标准流程来处理。换句话说，我们只要说一两个单词，酒店就知道如何处理。想清楚了这一点，就没压力了。比如电视不工作，就说 TV not working，没有牛奶了，就是no milk.  太吵了，就说my room too noise，change a room please。下面的场景对话仅供参考，没必要要求自己用完整的句子的来表达。简洁，实用，才最高效。当然，记得说please, thanks.

退房流程如今国内国外都十分简化了，大多情况下只需要把房卡还给前台就好。国外的汽车旅馆（motel）不收押金，退房把房卡放入归还箱就可以走了。

之前出去玩住过一个Airbnb (爱彼迎，国内叫做民宿），约定走的时候房东来收钱。走的时候房东说过不来了，你们把钱放在桌子上就好。当时感叹，国外的诚信度真是高。

示例对话

办理入住（Check-in）

Guest: Hello, I have a reservation under the name of Wang.

Receptionist: Welcome, Mr. Wang. Can I have your ID（身份证件）and credit card, please?

Guest: Sure, here they are.

Receptionist: Thank you. I see you’ve booked a standard room for three nights. Is that correct?

Guest: Yes, that's right.

Receptionist: Great. Your room is on the 7th floor, room 705. Here is your key card. Breakfast is served from 7 AM to 10 AM in the dining area.

Guest: Thank you. What’s the Wi-Fi password please?

Receptionist: The Wi-Fi password is written on the key card holder. If you need anything else, feel free to call the front desk.

Guest: Great, thanks. Is there a gym in the hotel?

Receptionist: Yes, the gym is on the 3rd floor, and it's open 24 hours.

Guest: Wonderful. 

Receptionist: Is there anything else you need?

Guest: No, that’s all for now. Thank you.

Receptionist: You’re welcome. Enjoy your stay!

入住期间可能遇到的问题

Guest: Excuse me, I think there’s a problem with my room. The air conditioning (空调，可以简称为Aircon） doesn’t seem to be working.

Receptionist: I’m sorry to hear that. I’ll send someone from maintenance to check it out right away. If it cannot be fixed quickly, we can move you to another room.

Guest: Thank you. I appreciate it.

Guest: The room card doesn't seem to work. Could you help me?

Receptionist: I apologize for the inconvenience. Let me reprogram the key card for you. It should work now.

Guest: Thank you.

Guest: Hi, there’s too much noise from the street. Could I get a quieter room please?

Receptionist: Let me check the availability. Yes, we have a quieter room on the 10th floor. Would you like to move there?

Guest: Yes, please. That would be great.

Receptionist: Here is your new key card. Enjoy your stay!

办理退房（Check-out）

Guest: Hi, I'd like to check out, please.

Receptionist: Certainly. May I have your room number and key card, please?

Guest: Room 705. Here is the key card.

Receptionist: Thank you. Did you use the minibar（能量棒）or any room service during your stay?

Guest: Yes, I had a couple of snacks and a bottle of water from the minibar.

Receptionist: Let me add that to your bill. Your total is $320, including taxes. How would you like to pay?

Guest: I’ll pay with my credit card.

Receptionist: Here you go. Please sign here. Would you like a printed receipt, or should I email it to you?

Guest: An email receipt would be fine.

Receptionist: Alright. I’ve sent the receipt to your email. I hope you had a pleasant stay.

Guest: Yes, everything was great. One more thing, could you call a taxi for me to the airport?

Receptionist: Absolutely. It will be here in about 10 minutes.

Guest: Perfect, thank you very much.

Receptionist: You’re welcome. Have a safe journey!

国外不同级别的酒店

说到酒店，大家最熟悉的单词是Hotel。一般来说，用这个单词来概括住宿地点是可以的。我们略微展开一点，聊聊不同级别的酒店类型在英语里的称谓。

首先说最熟悉的Hotel。 Hotel多代表中高档的住宿形式，能够提供前台，行李寄存，餐厅甚至SPA，泳池，健身房等服务。比如中文意义上的五星级酒店，可以称之为Hotel。

Motel 直译为汽车旅馆，大多在郊区，提供标准级别的住宿，停车服务，有些好的也有餐饮服务。

Inn 可以翻译为客栈，小旅馆等等，原本指可过夜的小酒馆，提供简单的住宿服务，可以理解国内的连锁酒店，适合对住宿品质要求不高的旅客。

Bed and Breakfast（B&B) 是最本质，最原始形式的民宿。旅客住在主人家的一个房间，主人提供住宿和早餐。这类住宿多位于相对偏远的郊区，酒店相对较少，主人当做一份副业收入那类。这并不意味着住宿体验不好。我曾住过一次B&B，主人家里的布置多有气氛就不说了，早上起来看了主人给准备的早餐，两眼放的光把灯泡都闪瞎了。照片我已经找不到了，在网上找了一张十分类似的，给大家看看（在文章末尾）。那是最难忘的住宿经历之一，胜过太多的的酒店旅馆。

现在我们所说的民宿大多已经商业化运营了，有很多级别，而且大多不与主人同住。现在说民宿，都用Airbnb（爱彼邻）来代替了。

Backpackers /Hostel 背包客，青年旅舍，最适合年轻人的住宿方式，以床为出租单位，特色是低价，共享，社交，有共享的厨房，卫生间等等。出国之前从未住过这类地方，出国之后才发现非常普遍，而且蛮好玩，能遇到世界各地来的朋友。回国之后在西安也住过一次，体验也非常好，不认识的朋友在一块喝酒，聊天，出去玩，每天都能遇到不同的人，很有旅游的感觉。

Resort 是度假村，比Hotel更高级的住宿形式，大多位于景点附近，具有休闲娱乐用途的大型建筑村落。村子内有多项设施，比如Spa，餐饮，甚至赌场，能满足客人的诸多娱乐需求。

Villa 是度假别墅，最高级别的住宿形形式之一，高端，私密，豪华，提供私人服务，适合高端家庭的度假需求。

Villa 私密，豪华，backpacker年轻，热闹，有活力，虽消费水平不同，但是各有各的美好。人生，在于体验，在于经历，能够体会各种各样的美好，才是充实的人生，也是旅游的意义。

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